Program Operations Coordinator

Position Type: Mostly RemoteHybrid Schedule: Onsite for equipment and as needed

Contract Length: Long-term with annual extensions

Position Overview: This role seeks a highly organized administrative professional to facilitate and manage complex business approval requirements for supported agencies. The successful candidate will act as a dedicated liaison, streamlining a high-volume request backlog through proactive communication and meticulous process coordination.

Duties: Requirements Gathering: Work directly with agency customers to document business requirements in alignment with established organizational policies. Documentation Management: Prepare and submit comprehensive information packets to security, legal, and administrative approvers to ensure compliance. Stakeholder Coordination: Facilitate meetings with diverse legal, business, and security teams to drive timely approvals of business requests. Contractual Review: Interpret and provide input on contract agreements and other business-related contractual documentation. Vendor Relations: Collaborate with vendors to communicate cloud use documentation and organizational requirements clearly. Solution Research: Investigate existing internal solutions to determine if current resources can meet newly documented business needs. Process Guidance: Serve as a subject matter expert, providing guidance to customers on the business approval lifecycle and underlying policies. Backlog Management: Track and manage the current volume of requests to improve overall delivery efficiency. Information Facilitation: Act as a central liaison to resolve requests for additional information throughout the approval process.

Required Skills: 3 Years of full-time experience in a customer-facing role, demonstrating excellent communication and service skills.2 Years of full-time experience managing projects, program management, or process administration (official title of Project Manager not required).1 Year of experience in vendor management, specifically collaborating on requirements and documentation. Leadership & Organization: Proven ability to lead stakeholders and maintain high levels of organization and detail in a fast-paced environment.