Customer Success Manager (Adult Education – GED Focus)
Reports To:
Head of Operations and Customer Success Location: Remote (United States) About Path: Path is an AI‐powered test prep platform transforming how learners prepare for high‐stakes exams. We partner with schools, districts, community colleges, adult education programs, workforce organizations, and state agencies to provide unlimited practice exams, predictive scoring, and step‐by‐step solutions. Path supports preparation across a broad set of exams, including GED, NY Regents, NY State Exams (Grades3–8), SAT, ACT, PSAT, ASVAB, GMAT, GRE, LSAT, MCAT, and workforce certifications such as CompTIA. Our mission is simple: to make high‐quality, affordable test preparation accessible at scale, especially for learners who have historically lacked access to consistent academic support.
Position Overview:
Path is seeking a Customer Success Specialist with direct experience teaching GED or adult basic education. In this role, you will ensure successful implementation, adoption, and ongoing satisfaction of Path's GED platform across adult education partners nationwide. This role is GED‐focused and exam‐critical. You will be responsible for ensuring GED exam fidelity, supporting live GED go‐lives, and acting as the internal authority on how the GED is taught, practiced, and assessed in real instructional environments. The ideal candidate is a former GED instructor who understands adult learner needs, GED subtest requirements, official exam tools, and how to support programs operating under staffing and capacity constraints.
Key Responsibilities:
Support onboarding and successful deployment of Path's GED prep platform across community colleges, adult education programs, workforce organizations, and CBOs Ensure GED exam fidelity across all four subtests (Math, RLA, Science, Social Studies), including question types, timing rules, and digital tools Serve as the primary point of contact for GED‐related questions from partners and internal teams Partner with engineering and product teams to validate GED requirements before work is marked complete Support Customer Success during live GED exam cycles, proactively identifying and resolving issues before they impact learners or revenue Translate GED instructional requirements into clear guidance for partners, instructors, and internal stakeholders Identify recurring customer feedback patterns related to GED readiness and elevate issues early Required Qualifications: Former GED instructor or adult education instructor with hands‐on classroom experience Direct experience preparing learners for all GED subtests Familiarity with official GED exam formats, calculators, tools, timing, and constraints Experience working with adult learners, including nontraditional and returning students Strong communication skills and comfort supporting multiple partner organizations Preferred Qualifications: Experience working in community college adult education or workforce development programs Familiarity with GED program administration or testing center operations Comfort working cross‐functionally with operations, product, and engineering teams What Success Looks Like in This Role: GED launches occur on time without exam‐fidelity issues Partners trust Path as a reliable GED readiness solution Customer Success teams support GED programs at scale without escalation GED seat counts expand smoothly across partner organizations Seniority level: Entry level Employment type: Contract Industries: Technology, Information and Internet
