Customer Support Specialist

Summary: The Customer Support Specialist will interact with the company's customers by addressinginquiries and resolving complaints, generally providing a higher level of customer support on aspecific product or service. This role is responsible for orders received via fax or email andensuring orders are flowing through the system properly.

Essential Duties and Responsibilities: The Customer Support Specialist will perform specific tasks like the following:o Assist customers and sales reps in billing, pricing, program inquiries, and processingrush requests.o Answer incoming phone calls through the Call Center.o Resolve customer problems as needed, including invoice and shipping errors, returns, and general issues for running accounts.o Process change requests and cancellations on existing orders as directed by thecustomer and/or sales representative.o Process requests for returns.o Maintain up-to-date knowledge of Mizuno USA's product lines.o Review orders to ensure that they are processing smoothly.o Collaboratively maintain centralized email boxes.o Maintain files and organize older returns, orders, and credit memos.o Communicate with multiple departments about orders, credits, invoicing, and otherrelated requests. Qualificationso Bachelor's degree in Business or related field, or equivalent combination of educationand experienceo Previous experience in a customer-serving role.o Knowledge of, or ability to learn, product, service, or area of customer supportspecialization.o Previous experience in the footwear, sporting goods, or apparel industry a pluso Excellent written and verbal communications skills, including the ability to listen tocustomer concerns and respond with the utmost professionalism.o Excellent organizational skills, with an ability to pay particular attention to detail.o Proficient computer skills with the ability to learn new software.o Familiarity with ERP systems like JD Edwards.o High level of proficiency in Microsoft Office applications.o Positive attitude and pleasant personality.o Service-oriented and able to resolve customer grievances. Physical Demands/Essential Functionso Prolonged periods sitting at a desk and working on a computer in an open officeenvironment.o Must be able to lift up to 15 pounds at times. Whenever possible, Mizuno USA, Inc. strives to promote from within if the skills and necessaryqualifications meet the requirements for the position. Internal and external candidates will beconsidered for the position and the best candidate will be hired. Mizuno USA, Inc. is an Equal Opportunity Employer: All qualified applicants will receiveconsideration for employment and will not be discriminated against based on their race, gender, disability, veteran status or other protected classification. EOE M/F/D/VVisit https://www.careers-mizunousa.com/jobs to apply, or send your resume and cover letter tomizunocareers@mizunousa.com and include the Job Title in the Subject line.