Manager, Starlink Customer Success (Asia-Pacific & Oceania)

RESPONSIBILITIES: Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania Grow revenue across an existing book of enterprise resellers Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues when they are blocking growth Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets Identify problems that repeat across countries and work with the right teams to solve them at scale Build strong coverage and operating discipline across a team working with customers in widely separated time zones Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

BASIC QUALIFICATIONS: Bachelor’s degree or equivalent professional experience 6+ years in customer success, account management, sales, or another commercial role for a technical product 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion 2+ years of direct people management Experience managing enterprise customers across multiple countries or markets

PREFERRED SKILLS AND EXPERIENCE: Strong track record of growing revenue within existing enterprise accounts Experience leading a commercial book across Asia-Pacific and Oceania Experience managing customers across geographically distributed markets with different regulatory, billing, logistics, and product requirements Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue Experience leading geographically distributed teams responsible for customer and revenue goals Strong financial understanding, including pricing, billing, collections, and payment terms Experience working through complex customer issues across logistics, regulatory requirements, capacity, billing, or operations Ability to prioritize across a large region and distinguish the highest-value commercial opportunities from operational noise Clear and direct communicator who can work effectively across different countries, cultures, and customer environments Experience in telecommunications, satellite, connectivity, networking, or another technical industry

ADDITIONAL REQUIREMENTS: Must be willing to work onsite five days per week Must be willing to travel regularly throughout Asia-Pacific and Oceania and to other SpaceX locations Must be available for early mornings, evenings, and occasional weekends to support customers across regional time zones and commercial deadlines Must be able to meet requirements for international travel To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. As set forth in SpaceX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.