Medical Receptionist Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group. Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills. Care for each person as he/she would like to be cared for by: Putting the patient first at every opportunity Listening to understand each patient Showing concern for each patient Acting individually and with others to meet each patient's needs Check in patients in an accurate and professional mannerIdentify and accurately collect co-pays or appropriate fees Use computer-based system to verify patient information Understand and communicate benefit changes to members, or refer to appropriate resource Communicate wait times in a diplomatic manner Direct patients to the appropriate care area Prepare reconciliation report Provide patients with appropriate forms, questionnaires, etc. Schedule appointments in an accurate and timely manner according to Advanced Access principles Maintain knowledge of appointment scheduling practices Maintain knowledge of appointment scheduling policies and procedures Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary Verify insurance eligibility, if necessary Register patients in an accurate, efficient, and timely mannerIdentify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc. Provide patient with information required to schedule specialty appointments Facilitate timely and accurate flow of communication within the clinic Answer telephone and respond appropriately to the caller Take and relay messages requiring follow-up to appropriate individuals Prepare records and materials for new patient appointments Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc. Maintain open communication with Appointment Center to ensure patient and provider needs are met Coordinate schedule templates Coordinate emergency schedule changes Coordinate schedule holds consistent with Advanced Access principles Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes Perform other duties as assigned
