Job Description
Job Summary:
This position is responsible for providing superior service to internal and external customers. The incumbent is also responsible for booking reservations through the NNV Air Programs Call Center. This position assists the Supervisor in the functions of the day to day operations. This includes various projects related to air reservations. Air Programs are focused on the retention and development of VIP customers.
Key Job Functions:
Responsible for answering incoming calls for Air Program reservations for VIP guests. Adjust blocks as necessary to optimize financial yield and profitability. This will account for at least 80% of the workday.
Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrah's Northern Nevada Air Program.
Coordinate with Air Program Management, the filling of seats using theoretical criteria as the guideline.
Create all of the reservation templates associated with the flights.
Coordinates with Branch Offices, Junket Representatives and VIP Services the management of seat blocks for all flights.
Completes weekly forecasting for Air Program Measurements.
Qualifications: High School Diploma or equivalent 1-2 years of related experience required.
Qualifications:- Able to read, write, speak and understand English
- Ability to think independently in making decisions to maximize yield and profitability of Air Program.
- Must have excellent customer service skills and the ability to cater to VIP guests.
- Must be able to respond calmly and make rational decisions when handling problems.
- Must be able to work under pressure and handle situations in a timely manner.
- Must be able to work independently and be self-motivated.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Must be able to attend various meetings and committees.
- Must present a well-groomed professional appearance.
- Must be 21 years of age and be able to obtain a Gaming card
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
- Physical, Mental and Environmental Demands:
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to use repetitive hand motion
- Must be able to maneuver around the office
- Must be able to sit for extended periods of time
- Must be able to respond to visual and verbal cues.
Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
