Director Of Operations The Director of Operations is key to the successful operation of the designated business, including, but not limited to customer service, administration, purchasing, and logistics. This position's responsibilities may be completed personally or through direct reports. In addition, the Director of Operations will analyze and implement operational and strategic initiatives to achieve success and continuous improvement.
Essential Duties And Responsibilities:- Oversee the overall operations function, which may include Customer Service, Sales Support, Warehousing and Logistics, Purchasing, and Production
- Execute and support divisional operations metrics to achieve Barentz' overall objectives, consistent with corporate practices
- Foster a positive, team oriented and results driven culture that is aligned with Barentz' values and fundamentals
- Approve and suggest quality procedures and processes, identify opportunities for continuous improvement and support and lead initiatives where necessary
- Participate in Safety committees and ensure compliance throughout the assigned division
- Identify and make recommendations for short- and long-term departmental strategies
- Maintain a safe and clean work environment and ensure housekeeping program is followed and maintained
- Responsible for ensuring equipment maintenance is performed regularly for operated facilities
- Evaluate new equipment and techniques and make recommendations to improve
- Identify necessary resources, tools, and/or people to achieve departmental objectives
- Monitor metrics, analyze trends monthly and take action to improve productivity and operational performance
- Participate in various projects individually and/or as a representative of the Operations team
- Manage healthy inventory levels in line with objectives for DIO, expiring and days aging
- Responsible for driving OPEX improvement in responsible areas
- Host S&OP meetings with commercial teams to drive improved performance
- Support commercial and divisional leadership to deliver growth initiatives and margin expansion opportunities
Leadership/Teamwork
Hire, promote, and develop direct reports and provide effective leadership with ongoing motivation, communication, and development opportunities
Lead by example by demonstrating top-notch skills and strategies
Focus on creating a high-energy, productive operations culture
Monitor KPIs and set benchmarks for individual and team success
Establish specific, measurable, achievable, relevant, and time-bound (SMART) goals that are aligned with the Company's overall strategic priorities
Regularly evaluate and provide performance feedback, identify strengths and opportunities for individuals as well as the team
Coach the team and individuals within it to ensure they are performing at their best
Foster a culture of recognition by acknowledging and celebrating outstanding performance and success
Collaborate with cross-functional teams (sales, marketing, production, sales support) to ensure initiatives support organizational goals
Provide leadership and overall management for Production, Customer Service, Purchasing, Logistics, and Warehouse departments
Work closely and collaborate with all departments to improve communications, implement efficiencies and increase our ability to Create Customer Success
Full ownership for operational teams and performance of the division
Continuous Improvement/Problem Solving
Provide vision and leadership for designing, developing, and implementing continuous improvement initiatives and programs that create customer and/or business value
Ensure continuous improvement initiatives and programs are reliable, cost effective, and strategically sound, as well as reflecting the qualities that align with company goals
Seek opportunities to share best practices with the team, support staff and other divisions
Improve the level of service offered to our customers and suppliers via unique and new service initiatives
Identify and implement improved inventory management practices
SystemsServe as a "power user" and champion of our ERP, CRM, OverDrive and TMS systems with the ability to support existing staff and help onboard new users
Optimize the performance of BRM and other systems through training, tools, and performance measurement
Utilize system capabilities and new technologies to create efficiencies and improve on processes
Barentz Culture/Fundamentals
Support and lead by example, following Barentz' purpose, strategies, and values
Act legally and ethically in all professional relationships in adherence with Barentz' culture, values and fundamentals
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Maintain a high level of personal responsibility and ownership
Use effective communication and listening skills
Foster an inclusive and diverse workplace where every team member feels valued and respected
Learning And Development
Seek out and participate in ongoing growth and personal development opportunities
Embrace and promote Barentz' learning and development culture
Make recommendations and support ongoing development for all direct and indirect reports
Education And Experience:- Bachelor's degree required, Master's degree preferred
- Demonstrated experience in logistics, purchasing, customer service, inventory management, freight and warehousing
- Skills And Knowledge
- Effective written and verbal communication skills and the ability to adapt communication style to the audience as needed
- Demonstrated exceptional organizational, presentation, negotiation, interpersonal and communication skills
- Strong calculation, organizational, attention to detail and problem-solving skills
- Self-motivated, high energy, and engaging level of enthusiasm and positive outlook
- Must be able to effectively prioritize work assignments for self and others
- Ability and desire to develop meaningful/productive business relationships at all levels
- Software knowledge of Microsoft Office including Outlook, Word, Excel and Power PointFluent in English, a second language would be considered an asset
