Unemployment Insurance Examiner (Integrity Support Unit)

Organization: Job & Family Services Agency Contact Name and Information:

Work Location: United States Compensation: $24.88 Schedule: Permanent - Full Time Work Hours: 8:00AM - 5:00PM Classified Indicator: Classified Union: OCSEA Primary Job Skill: Customer Service The Compliance, Integrity Support Unit helps prevent and identify fraud related to unemployment insurance employer accounts and claims. Team members also support compliance efforts by researching and investigating issues such as tax avoidance (SUTA dumping), overdue accounts, fictitious employers, and employer account liability determinations. Communicate with claimants, employers, and other customers in a professional manner. Review claims and document actions taken. Enter and update unemployment claim information in computer systems. Use unemployment-related software and tools. Follow all federal, state, and agency rules, policies, and procedures. Complete required training. Research and investigate claim issues. Gather facts, solve problems, and determine the next steps to resolve claims. Perform other assigned duties as needed. Daily tasks may vary depending on workload and customer needs. Basic math skills. Strong verbal and written communication skills. Ability to work well with a variety of people. Good recordkeeping and documentation skills. Strong problem-solving and analytical abilities. Self-motivated and able to stay productive. Comfortable working independently and as part of a team. Customer-service focused. Able to understand and apply policies and procedures. Organized with strong attention to detail. Able to manage time effectively and meet deadlines. Comfortable working under pressure. Takes initiative and requires minimal supervision. Flexible working in both office and non-office settings.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. Why Work for the State of Ohio: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

Qualifications: 12 mos. exp. in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection)6 mos. trg. or 6 mos. exp. in operation of personal computer6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.-Or 4 courses in business administration, public administration, human services, or social sciences6 mos. trg. or 6 mos. exp in operation of personal computer6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.-Or equivalent of minimum class qualifications for employment noted above. Job Skills: Customer ServiceADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.