COO: OPS - Institutions Operations
Correctional Case Manager (S): This position is located at Avery/Mitchell Correctional Institution in Spruce Pine, North Carolina. This is a medium custody male facility. This position reports to a Correctional Programs Supervisor and is responsible for conducting initial assessments of offender needs and developing case plans, monitoring for compliance and results, and revising as appropriate to meet offender needs and achieve system objectives.
Key duties include: Employees carry a caseload of offenders, which involves supportive counseling, conducting assessments, developing case plans, answering and following up on offender questions and problems and making recommendations to the classification committee.- Assess offender behavior and develop counseling strategies to achieve desired offender progress. - Employees also assist in major dynamic programs or coordinate major or specialized programs for the rehabilitation of inmates, such as inmate work assignments, work release, education, or recreation, as well as transition planning and coordinating.- Planning and coordinate transition (re-entry) prior to parole or release into the community for offenders.- Working under stressful conditions caused by direct contact with incarcerated offenders who can become physically violent and verbally abusive.- Provide Supportive Counseling techniques and interviewing skills. - Developing, implementing, coordinating, and supervising a program withing the framework of Prisons' policies and procedures. Salary Grade Range: $37,377.00 - $65,408.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
  • Documented Knowledge of Supportive Counseling Techniques.
  • The State of North Carolina offers a comprehensive benefits package including:
  • Health Insurance options
  • Retirement PlansNCFlex Supplemental Benefits
  • Paid Vacation, Sick, and Community Service LeavePaid Parental LeaveVisit the State Benefits website for additional information.
The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum, medium, close) and house individuals serving sentences for felony convictions. The division provides safety, security, and rehabilitative services through trained custody staff, program facilitators, and administrative personnel. Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include: Complete education history (including high school) Full work experience details Certificates and licenses, if applicable Education must be from appropriately accredited institutions. Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination. If multiple applications are submitted, only the most recent application received before the closing date will be considered. Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Associate's degree in Criminal Justice, Human Services, Recreation or a related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of custody experience within the North Carolina Department of Public Safety; or an equivalent combination of training and experience. Necessary Special Qualifications Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission.

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