Customer Service RepresentativeAs the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hoursRespond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriateGreet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customersSchedule estimate appointmentsQuote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or emailStrategically schedule work appointments for Installation Technicians, along with customers accordinglyTroubleshoot issue from field if needed, working with GM/vendors and techs to find solutionsCheck order confirmations from fabricators/vendors for size and pricing accuracyFiling of daily work orders and estimatesOrdering of all office / shop suppliesKeeping office clean/tidyQualifications & Educational Requirements: HS Diploma or equivalentAll candidates must be able pass initial background check and drug testPreferred Skills: Excellent verbal/written communications skillsMicrosoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills
