Description:
Thank you for your interest in joining Hotel Californian, part of Foley Entertainment Group. We are passionate about creating extraordinary experiences. Hotel Californian is Santa Barbara's iconic and friendly luxury destination, where coastal elegance meets modern California style. Located at the crossroads of beautiful State Street and the vibrant Funk Zone, our Forbes-rated hotel offers exceptional accommodations, delectable dining venues & wine tasting room, luxury spa, distinctive indoor and patio event spaces, and breathtaking views of the Santa Barbara coastline, harbor and the Channel Islands.
Our culture is creative, collaborative, and indulgent. We value team members who are passionate about hospitality, embrace new challenges, and strive to make memorable guest experiences guided by our core values:
Have Integrity – We seek people who are humble and demonstrate high character.
Be Entrepreneurial – We value innovation and resilience in our team members.
Be a Team Player – We appreciate people who are inclusive and ready to support others when needed.
Be Engaged – We want people who are actively invested.
Always Be Advancing, Never Retreating – We want people committed to constant growth and excellence.
JOB RESPONSIBILITIES:
Greet guests when entering the restaurant with superior customer service.
Answer phone and record reservations for large parties.
Able to make recommendations for guests to other local restaurants and activities.
Thank every guest upon departure, invite them to return, and wish them a fond farewell.
Ensure each guest is greeted and that all food and beverage operations are running smoothly.
Clean and clear service areas.
Oversee all aspects of restaurant during absence of Manager and/or Supervisor.
Be familiar with operation of P.O.S. system and manual system procedures.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
Take customer orders at the counter
Receive payments and present change to customers
Pack food items, make coffee, and fill beverage cups
Function as the host/hostess of the cafe
Manage the register, including all credit card and cash operations
Ensure a balance of the register at the end of the shift or working period
Keep area clean according to health regulations.
Attend team briefings when relevant.
Maintain a friendly, cheerful and courteous demeanor always.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Perform other duties as required.
Benefits offered to eligible employees include paid time off, employer match 401k, medical, dental and vision insurance plans, basic and supplemental life insurance, voluntary short & long term disability plans, HSA, FSA, critical illness, accident and hospital indemnity, pet insurance, employee assistance and discount programs.
To perform this role successfully, candidates must be able to carry out the essential job functions, with or without reasonable accommodation. Job duties and responsibilities may be modified as business needs evolve to support our commitment to delivering exceptional guest experience.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
Must have strong verbal and written communication skills.
Prior host/barista experience preferred.
Must be able to multitask.
Must be able to stand and walk for an extended period or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance.
Must be able to work a varied schedule that may include evenings, nights, and weekends.
Minimum of 21 years of age to serve alcoholic beverages.
High school graduate or equivalent.
Previous experience in similar position in hospitality industry.
Knowledge of local activities and attractions appropriate for restaurant clientele.
Knowledge of Restaurant operations, its services, and facilities.
Must possess basic computational ability.
Must possess basic computer skills.
QUALIFICATION:Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note:
The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
CA food handler’s card is required or the ability to obtain with the first 30 days of employment.
RSB card is required or the ability to obtain with the first 30 days of employment and be minimum of 21 years old.
