Senior Help Desk Administrator

Salary: $60,000–$75,000 annually, based on experience and qualifications

Location: Seffner, FL, Hybrid--4 days for first 90 days then 3 days remote 2 in office.

Employment Type: full time

What You’ll Do: Provide advanced support for Windows computers, mobile devices, printers, and other end-user technology. Configure, deploy, troubleshoot, and maintain company equipment while supporting hardware inventory and asset management. Administer Microsoft 365 applications and Microsoft Entra ID, including user accounts, permissions, passwords, authentication, and multifactor authentication. Support technology requirements for employee onboarding, offboarding, and role changes. Troubleshoot wired and wireless connectivity issues and perform initial network diagnostics. Assist with business applications and escalate more complex infrastructure or network issues when appropriate. Serve as an escalation resource for challenging help desk tickets and technical problems. Mentor junior technicians, assist with ticket prioritization, and help coordinate support workloads. Maintain technical documentation, knowledge base articles, and standard operating procedures. Identify recurring technical issues and recommend improvements to support processes and the end-user experience.

Job Requirements: 3+ years of progressive experience in Help Desk, Desktop Support, or IT Support, including experience resolving escalated technical issues. Strong Windows, Microsoft 365, computer hardware, mobile device, and end-user troubleshooting skills. Hands-on experience administering Microsoft 365 and Microsoft Entra ID, including accounts, permissions, authentication, and access management. Working knowledge of wired/wireless networking fundamentals, ticketing systems, remote support tools, and technical documentation. Strong communication and customer service skills, with the ability to mentor less-experienced technicians and meet the position’s on-site requirements.

Preferred Qualifications: Experience with Cisco Meraki, Microsoft Intune, IT service-management or remote-monitoring platforms is beneficial. Experience supporting multiple offices or operational locations, particularly within transportation, logistics, fleet services, or similar environments, is also helpful. Relevant Microsoft or CompTIA certifications are a plus.