Integrated Healthcare Technology Technician Works with Technical Support Analysts to provide first tier support for hardware, software and communication related issues. Assist in performing Service Desk, Field Support, and Deployment duties as needed and document operational procedures daily in call tracking software.
Key Responsibilities: IT Support & Troubleshooting:
- Provide technical support for IT systems, including computers, servers, networking, and software applications used in clinical settings.
- Troubleshoot and resolve hardware and software issues across clinical and IT systems.
- Assist with system configurations, updates, and installations of IT infrastructure, ensuring compliance with security and regulatory standards.
- Clinical Equipment Maintenance:
- Perform routine preventive maintenance, calibration, and testing of clinical engineering equipment such as medical devices, imaging systems, and diagnostic instruments.
- Ensure all clinical equipment operates within manufacturer specifications and complies with healthcare regulations (e.g., FDA, ISO).Troubleshoot and repair clinical equipment failures, escalating complex issues to senior engineers or vendors as needed.
- System Integration & Support:
- Collaborate with clinical and IT teams to ensure smooth integration of medical devices with hospital information systems (HIS), EMRs, and other hospital applications.
- Assist with the configuration and maintenance of interfaces between medical devices and IT systems to facilitate seamless data exchange and workflow integration.
- Support the deployment and testing of new integrated technologies, ensuring they align with both IT standards and clinical needs.
- User Training and Support:
- Provide training to healthcare staff on the proper use of integrated clinical technologies, including both IT and medical devices.
- Offer on-site support and troubleshooting to ensure that end-users can effectively use clinical and IT systems.
- Ensure staff are educated on system changes, updates, and new technologies.
- Documentation & Compliance:
- Maintain accurate records of equipment maintenance, software updates, system changes, and repairs for clinical and IT systems.
- Ensure compliance with healthcare regulations and standards (e.g., HIPAA, FDA, Joint Commission).Assist with audits, quality control processes, and maintaining certifications related to clinical equipment and IT systems.
- Collaboration & Communication:
- Work closely with clinical engineering, IT, and healthcare staff to assess needs and recommend technology solutions.
- Act as a liaison between clinical and IT departments to ensure mutual understanding and effective problem-solving regarding technology-related issues.
Education:
Associate's degree in Information Technology, Biomedical Engineering, Clinical Engineering, or a related field. Bachelor's degree preferred.
Experience:- Minimum of 2-3 years of experience in a healthcare IT or clinical engineering role.
- Strong understanding of both IT infrastructure and clinical engineering devices.
- Experience working with hospital information systems (HIS), electronic medical records (EMR), and other healthcare technology integrations.
- Skills and Knowledge:
- Proficient in IT hardware, software, and networking troubleshooting and support.
- Knowledge of medical device maintenance, calibration, and repair.
- Familiarity with FDA, HIPAA, and other regulatory requirements in healthcare technology.
- Strong analytical and problem-solving skills.
- Ability to effectively communicate technical concepts to non-technical staff.
Certifications:
(Preferred):CompTIA A+ or similar IT certifications.
Biomedical Equipment Technician (BMET) certification or related clinical engineering certification.
ITIL or other IT service management certifications.
