CONTRACT Investigation Specialist

Key Responsibilities: Review civil litigation claims to establish the individuals involved, sequence of events, relevant circumstances, and factors contributing to the actions in question Handle preliminary assessments and conduct investigative research to gather facts relevant to active litigation matters Examine platform enforcement decisions, such as account restrictions or suspensions, to identify possible mistakes or validate the reasoning behind those actions Compile investigative results into comprehensive written summaries that accurately document supporting evidence and conclusions for attorneys Coordinate with internal legal teams, external attorneys, and business partners to obtain information and address case-related inquiries Actively pursue missing details and outstanding investigative leads while identifying situations that warrant further assistance or escalation Gain specialized knowledge of unauthorized account access, account takeovers, and other issues involving compromised user accounts Perform independent research to uncover relevant information and communicate organized, evidence-based conclusions to counsel Take ownership of assigned cases while maintaining productive relationships with colleagues and contributing to shared investigative goals Process incoming assignments through established ticketing queues and utilize internal investigative systems to complete casework Adapt to evolving priorities and incomplete information while maintaining accuracy across multiple ongoing investigations

Required Qualifications: Demonstrated precision in reviewing complex information and the ability to uncover answers to unresolved or challenging investigative questions Effective verbal and written communication abilities, including the capacity to explain detailed findings to legal and business audiences Proven ability to organize evidence and translate investigative research into clear, thorough, and factually supported documentation Strong critical thinking skills, perseverance, and practical decision-making when resolving complicated issues Capable of independently organizing workloads, addressing competing deadlines, and delivering results with minimal day-to-day supervision Comfortable assessing situations with limited information and determining logical next steps without extensive guidance Ability to recognize circumstances that require additional input, management involvement, or escalation Professional communication and collaboration skills when engaging with attorneys and stakeholders from various departments Ability to quickly become proficient with unfamiliar technology, specialized internal applications, and structured investigative procedures Preferred Experience Previous involvement in litigation-related research, investigative services, electronic discovery, legal operations, trust and safety, or similar professional environments Practical experience examining digital evidence, conducting fraud inquiries, or performing other detailed investigative assignments Exposure to account takeover investigations, unauthorized access incidents, platform moderation decisions, or comparable fact-intensive issues Experience partnering with corporate legal departments, external law firms, or teams representing multiple business functions Familiarity with case intake platforms, ticket-based work assignments, or investigative tracking systems