After Sales Service Representative Charlotte, NC 28273
Overview Level:
Experienced Position Type: Full Time
Description After Sales Service Department
Reports to: Branch Manager
Position Summary:
The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.
Essential Responsibilities:
Dedicated support to answer or coordinate responses for all requests from the assigned customers.
Ensure high levels of customer satisfaction through excellent sales service.
Become familiar and stay knowledgeable on our inventory.
Comply with inventory control procedures and RMA's.
Enter Quotes and Order, and order verification.
Expedite orders and incoming PO's and Sales orders.
Advise sales of any changes on incoming PO's and Sales orders
Update Sales orders with any changes to customer information
Other sales/expediting duties as assigned by manager.
Required skills & Abilities
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
Basic understanding of sales principles and customer service practices
Solid communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment.
Education & Experience:
High school diploma required; college coursework preferred.
At least two years of administrative experience is preferred
