Job TitleThis position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions:- An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Proficient with Google Suite applications including Gmail, Docs and Sheets
- Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
- Strong interpersonal, written and verbal communication skills required
- Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
- Strong decision-making, organizational and problem-solving skills
- Support and provide efficient and timely communication to multiple Homeowner's Association (HOA) Board of Directors (clients) needs, requests and action items.
- Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).Ability to effectively manage multiple client relationships simultaneously.
- Prepare all meeting material packets for all above mentioned meetings
- Create budgets for communities in portfolio
- Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)Ability to review, interpret and ensure compliance with HOA documentation
- Ability to review, interpret and answer questions on Financial Documents
- Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
Document and retain all communications between the Community Board Members, Vendors, and Support TeamsAssist and respond to all homeowners' questions relating to statements, violations, maintenance and other questions pertaining to their HOAAbility to research and obtain information to resolve homeowners' needs
Conduct follow up on specific requests made to agent by home owners
Filing of Paperwork
Other tasks as assigned
Requirements:- Strong communication skills
- Strong ability to multitask
- Strong ability to pay attention to detail
- Retain and recall a large amount of detailed information
- Move quickly and efficiently through assigned workloads
- Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
- Conduct appropriate for Business atmosphere
- To be able to clearly comprehend the information over telephone
- Utilize general office equipment i.e., telephone, fax, copy machine
- Proper Grammar
- Prior HOA experience a plus
- General understanding of HOA documents helpful
- Bi-lingual helpful
- LocationMust be located in or near Columbus, OHEducation and Training
- High School Diploma 2-5 years related experience; or equivalent combination of education and experienceCMCA, AMS or PCAM Designation preferred
- AdaptabilityAdapts to changing work demands.
- Stays focused on own work when faced with challenges and/or difficulties.
- Stays open to and learns from feedback.
Physical Activities:
The following physical activities are necessary to perform one or more of the essential functions of this position.
Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
Creates documents, reports, etc. using a computer.
Ability to enter and locate information on a computer.
Visually verifies and/or reads information.
Sits for an extended period of time.
Must be physically present in the office as the needs of the business dictates.
