Digital Shelf Manager
Location: Tarrytown, NY | Hybrid: Tuesday–Thursday in office; Monday & Friday remote
Schedule: Full-time | 40 hours per week
Compensation: $85,000–$105,000 base salary
Prestige Consumer Healthcare is a company that focuses on product innovation and quality in the over-the-counter healthcare and women's health categories to better improve the lives of our customers and their world. For generations, our trusted brands have helped consumers care for themselves and their loved ones. We are the largest independent provider of over-the-counter products in North America, and we are constantly improving and creating products that match the ever-changing lifestyles and needs of people and families everywhere.
Why This Role Matters:
This role helps ensure Prestige's products show up accurately, completely, and consistently across retailer websites, including Amazon and key omnichannel partners. You'll support the creation, management, syndication, and maintenance of digital shelf content so product detail pages meet brand and retailer standards. It's a strong fit for someone who enjoys the combination of eCommerce, digital content, product data, retailer requirements, and cross-functional coordination and who understands how much accurate digital shelf execution can influence the customer experience.
In This Role, You'll Get To:- Support content syndication across applicable retailers, with primary hands-on use of Syndigo and support for Salsify. Assist with catalog management activities including product setup, item maintenance, content updates, asset organization, and data accuracy.
- Track content readiness, syndication status, catalog issues, retailer-specific requirements, and compliance scorecards using organized trackers and documentation.
- Coordinate approved product content and digital assets for publication to retailer product detail pages.
- Troubleshoot basic content syndication and catalog issues and escalate more complex issues to the Senior eComm Manager, platform partners, or retailer support teams.
- Monitor retailer requirements, content specifications, and submission guidelines to help ensure content meets retailer expectations.
- Submit, track, and follow up on retailer, platform, or vendor tickets related to content, catalog, syndication, and digital shelf issues.
- Monitor ratings and reviews across priority omnichannel retailers, identify recurring themes or content gaps, and support review tracking, reporting, and escalation. Suggest improvements of the PDP page.
- Support review seeding efforts using Bazaarvoice for omnichannel retailers and Yogi for Amazon.
- Partner with the internal art team on retailer-specific creative, primarily for Walmart. (repurposing from Amazon)
- Help maintain accurate, complete, and brand-aligned product content across priority non-Amazon and omnichannel retailer platforms.
- Assist with content refreshes, item updates, new item setup support, content audits, asset checks, and routine digital shelf maintenance as needed.
- Partner with the Senior eComm Manager, Sales, Marketing, agencies, retailer support teams, and digital shelf platform/vendor partners to complete assigned content and catalog tasks.
- Maintain organized trackers, documentation, status updates, and learnings related to content readiness, tickets, retailer issues, recurring issues, and optimization priorities.
Who You Are:- Required Qualifications
- Bachelor's degree in Marketing, Business, Communications, eCommerce, Digital Media, or a related field.1–2 years of experience in eCommerce, digital content, catalog management, marketing, sales support, or a related CPG/retail environment.
- Prior hands-on experience using Syndigo for content syndication, catalog management, product setup, item maintenance, or retailer content submissions.
- Strong attention to detail and comfort working with product data, spreadsheets, content trackers, retailer requirements, issue-management workflows, and edits to creative assets.
- Strong communication, organization, follow-up, and task-management skills, with the ability to support assigned projects from intake through completion.
- Ability to collaborate effectively with internal teams, agency partners, retailer support teams, and platform vendors.
- Proactive, curious, and willing to learn new systems, processes, retailer requirements, and digital shelf best practices.
Preferred Qualifications:
Experience with Amazon Vendor Central and/or Walmart Item 360.Experience with additional retailer portals such as Target, CVS, Walgreens, Kroger, Dollar General, or Costco.
Experience with Salsify, or willingness to learn the platform.
Basic understanding of digital shelf content, product detail pages, product copy, digital assets, enhanced content, and ratings and reviews.
Ability to travel approximately 5% via car, plane, or rail.
Ability to read, analyze, and interpret business, technical, and regulatory information and communicate it clearly.
Ability to perform standard business calculations, including discounts, percentages, proportions, commissions, and other basic mathematical calculations.
Strong reasoning and problem-solving skills, including the ability to follow written, verbal, and diagrammed instructions and resolve issues involving multiple variables.
Comfort working in a professional office environment with regular computer use and sitting, frequent speaking/hearing, occasional standing/walking/reaching/bending/crouching, and occasional lifting or moving of up to 10 pounds, with or without reasonable accommodation.
Must be authorized to work for any employer in the U.S. without current or future sponsorship.
Must be able to work the hybrid schedule in the Tarrytown office Tuesday, Wednesday, and Thursday, with Monday and Friday remote.
Work environment:
Primarily a professional office setting with a generally moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
