Service Drive & Shop Attendant The Service Drive & Shop Attendant is responsible for maintaining an organized, customer-friendly service environment while supporting the service advisors, technicians, and management team. This position plays a critical role in creating a positive first impression for customers, ensuring the service drive operates efficiently, and helping maintain a clean, safe, and productive shop environment. The ideal candidate is dependable, energetic, customer-focused, and willing to assist wherever needed to support the success of the service department. Service Drive Responsibilities Greet customers promptly and professionally upon arrival. Assist with directing vehicles into the service drive. Ensure customers are immediately connected with the appropriate service advisor. Help manage service drive traffic flow during busy periods. Verify vehicles are properly parked and staged for service. Assist with customer transportation needs, including loaner and shuttle coordination. Maintain cleanliness and organization of the service drive, customer lounge, and advisor workstations. Monitor coffee station, refreshments, and customer amenities throughout the day. Assist with customer vehicle deliveries and service pick-ups. Wash or perform final touch-ups on serviced vehicles when necessary. Shop Support Responsibilities Maintain cleanliness and organization of the shop, technician work areas, and common spaces. Empty trash and recycling throughout the service department. Assist technicians with moving vehicles and staging repair orders. Monitor shop supplies and notify management when inventory is low. Help receive and organize parts deliveries. Keep parking lots, service lanes, and vehicle storage areas orderly. Assist with internal vehicle movement between departments. Perform basic facility inspections and report maintenance concerns. Ensure shop safety standards are followed. Loaner & Rental Fleet Support Prepare loaner vehicles for customer use. Fuel, clean, and inspect loaner vehicles. Verify loaner vehicles are properly staged and ready for the next customer. Assist with tracking vehicle availability and fleet organization. Report vehicle damage or maintenance concerns immediately. Customer Experience Responsibilities Create a welcoming and professional experience for every customer. Offer assistance proactively rather than waiting to be asked. Address basic customer questions and direct concerns to management when necessary. Support dealership CSI, KSI, and customer retention efforts. Represent Crain Kia of Fayetteville with professionalism and enthusiasm.
Qualifications:- High school diploma or equivalent preferred.
- Valid driver's license with a clean driving record.
- Ability to operate both automatic and manual transmission vehicles preferred.
- Excellent customer service and communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Ability to lift up to 50 pounds.
- Ability to stand, walk, and work outdoors for extended periods.
- Success Measures
- A successful Service Drive & Shop Attendant will:
- Ensure every customer is greeted within 30 seconds of arrival.
- Maintain a clean and organized service drive and shop environment.
- Support efficient vehicle flow throughout the service process.
- Keep loaner vehicles ready and available for customer use.
- Contribute to improved customer satisfaction and retention.
- Demonstrate reliability, urgency, and a positive attitude every day.
- Core ValuesAt Crain Kia of Fayetteville, we expect every team member to demonstrate:
Customer First: UrgencyAccountabilityTeamworkProfessionalismContinuous Improvement
Job Type:
Full-Time Department: Service Reports To: Service Manager / Service Director"If we take care of the little things for our customers, they'll trust us with the big things."
