Lexus Product Concierge in Austin
Employer: Citrin
Locations:
Lexus of Austin, Austin, TXWe are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.
Our Values:
Servant Leadership, Ownership, Heart, Excellence, GrowthWe exist to create transformative job experiences for our team and deliver extraordinary service to our partners.10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially. Compensation, Benefits, and Perks:
Weekly Pay:
Get paid every Friday! Competitive, stable pay at $16 / hour High performers receive opportunities for advancement into higher-paying roles Benefits offered to formally offered full time team members such as; vision, dental and medical care, life insurance, critical illness, and pet insurance Continual opportunity for referral bonuses and performance-based rewards. Invite your friends and family to work at Citrin while making some extra $$$The perfect environment to strengthen and perfect networking and client service skills What's the Job Like? Work normal business hours in the morning to late afternoon (limited demand on evenings/closed Sundays)
Shift Times:
Monday–Saturday, 11:00 AM – 7:00 PM (receive a weekday off when working Saturday) As a Lexus Product Concierge, you'll be the bridge between the world-class Lexus brand and the guests who love it. One moment you're walking a guest through the latest in-vehicle technology. The next, you're turning a frustrated customer into a loyal advocate. Every day is different, and you'll be the reason guests leave smiling. Serve as a trusted resource for Lexus guests — answering questions, resolving concerns, and creating memorable experiences Become an in-house expert on Lexus vehicle features and technology — from infotainment and safety systems to performance specs — and walk guests through how it all works Handle guest concerns with calm professionalism and empathy, de-escalating frustrations and turning difficult interactions into positive outcomes Introduce guests to aftermarket products and accessories through Lexus-provided training (no prior sales experience required — we'll teach you everything) Collaborate with the dealership team to ensure every guest touchpoint reflects the Lexus standard of excellence How to Thrive at Citrin: A commitment to embodying our core values in every interaction with guests and to feedback and a desire to contribute to a supportive and positive team atmosphere. Flexibility and adaptability in handling diverse situations, from managing guest requests to navigating busy periods. A passion for providing exceptional service and building lasting relationships with guests. The ability to work collaboratively with team members while also taking initiative in a fast-paced environment while maintaining safety at all times. A proactive attitude towards challenges, along with a knack for creative problem-solving on the job. Essential Skills, Requirements, and Qualifications: Valid driver's license and good driving record Valid driver's license for at least one year (this does not include a temporary license) At least 18 years of age Ability to sit and/or stand through an entire shift Professional appearance Perform tasks involving bending, kneeling, walking, and jogging Strong communication skills DashCams: Citrin invested in the safety of team members by implementing dashcams. The purpose of dashcams are to protect our drivers while driving and improve off-site driving behaviors. All Citrin team members are required to use dashcams while operating vehicles. All candidates are subject to a criminal background check, five panel drug screen, and/or motor vehicle record check after a conditional offer is accepted.
