Travel Support Specialist Wilmington, North Carolina, United StatesAbout the JobHelp Clients Create Unforgettable Travel Memories: Work Fully Remote with Flexible Schedule We're looking for a Travel Support Specialist to guide clients through their complete travel journey, from booking through post-trip follow-up. You'll manage reservations, handle client communications, and ensure every detail is perfect all from your remote workspace. If you're organized, customer-focused, and enjoy solving travel logistics challenges, this role is for you.
What You'll Do:- Support clients from initial booking through post-travel follow-upProcess reservations, changes, cancellations, and special requests
- Communicate professionally via email, phone, and online platforms
- Research travel options and destinations based on client preferences
- Maintain accurate, organized records of all bookings and client information
- Provide proactive check-ins to ensure client satisfaction
- Use systems and tools to coordinate multiple trips seamlessly
- Handle inquiries and resolve issues quickly and professionally
What We're Looking For:- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Customer service or travel industry experience is a plus
- Comfortable working independently in a fully remote setting
- Detail-oriented, reliable, and deadline-focused
- Quick to learn new digital tools and booking platforms
What We Provide:- Fully remote work: set your own hours (flexible, 20-40+ hours/week)$50,000 - $60,000/year
- Comprehensive training and ongoing mentorship
- Clear processes and established systems for success
- Growth opportunities in a collaborative team environment
About You:
Travel industry experience is not required. We're looking for someone who enjoys helping others, can manage multiple priorities, and is ready to grow in the travel sector.
