Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
Recommend bakery items to customers to ensure they get the products they want and need
Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
Decorate cakes, pastries, cupcakes, cookies and other bakery items
Label, stock, sign, and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Adhere to all local, state and federal health and civil code regulations
Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum Any retail experience
Any bakery/cake decorating experience
Ability to handle stressful situations
Knowledge of basic math
Effective communication skills
Desired Second language: speaking, reading and/or writing
$19.40 - $26.35 per hour
