Customer Success Manager

Location: Greater Seattle Area (Hybrid or Remote)

Employment Type: Full-Time

Base Salary: $65,000 - $75,000

About the Opportunity: Our client is a fast-growing FinTech company seeking a Customer Success Manager with a background in accounting, bookkeeping, tax, payroll, or public accounting. This is an excellent opportunity for someone who enjoys working directly with clients and wants to move beyond traditional back-office accounting while still leveraging their financial expertise. You'll become a trusted advisor to small business owners, helping them understand payroll, bookkeeping, taxes, and financial operations while building strong, long-term client relationships.

What You'll Do: Manage a portfolio of small business clients, ensuring high customer satisfaction and retention. Serve as the primary point of contact and trusted advisor for your customers. Guide clients through payroll, bookkeeping, tax, and business-related questions using your accounting knowledge. Build strong relationships by providing proactive support and consultative guidance. Partner closely with internal Accounting, Tax, Payroll, and Operations teams to resolve customer needs. Help clients understand financial concepts and navigate business processes with confidence. Maintain accurate customer records and identify opportunities to further support customer success.