Rental Administrator

Responsibilities: Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files. Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system (including cash rentals); organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport) Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other rental companies when necessary to secure equipment. Ongoing communication with customers regarding rental contracts, delivery of rental equipment and questions related to billing. Responsible for assisting Outside Sales Representatives with checking unit availability and customer accounts daily. Supports sales efforts by forwarding sales leads and incoming inquiries to the sales group. Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and company. Responsible for matching and approving vendor invoices daily. Work with credit/collections department on any accounts receivable issues as needed. Responsible for training new sales personnel and administrators as needed. Direct branch level administrators on proper processes in accordance with policies and procedures set by rental department. Work with other Divisional Administrators to help with overflow in times of absence or disaster. Administer and enforce all rental policies and procedures. Back up for management. Any additional tasks that are directed by management.

Qualifications: Ability to communicate in writing clearly and concisely. Ability to communicate effectively with others using the spoken word. Ability to perform work accurately and thoroughly. Ability to pay attention to the minute details of a project or task. Possessing the trait of being organized or following a systematic method of performing a task.

Education: High School Diploma or General Education Degree (GED) and two to four years related experience required. Associate or Bachelor's Degree strongly preferred.

Skills & Abilities: Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with Oracle software preferred. Physical Activities & Requirements: Standard Office Criteria

Working Conditions: Standard Office Criteria Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.