Location: Waikiki, Honolulu, HI – concierge desks at luxury Waikiki resorts
Job Highlights: Uncapped commission – no ceiling on what a strong concierge can earn
Guest-facing concierge desks inside some of Waikiki’s most iconic luxury resorts
Sell the tours we own and operate, plus our preferred partner activities
Full sales training provided – we are willing to train the right person
Free and discounted tours and activities for team members
Join one of Hawaiʻi’s fastest-growing tour companies
Hawaii Tours is one of Hawaiʻi’s fastest-growing tour companies. We run the concierge desks atleading Waikiki resorts, where we help guests plan their stay and book the experiences that maketheir trip memorable.
We are looking for a customer-focused, results-driven Hotel Concierge to join our team. You willassist hotel guests with everything from booking tours and activities to restaurant reservations, transportation and full vacation planning – ensuring a smooth experience from the first hello tothe day of the tour.
We want a true concierge professional: someone sharp, polished and able to thrive in a fast-paced resort lobby, who can multitask while keeping every guest interaction warm and personal.
Responsibilities:
Welcome guests at your assigned resort concierge desk and engage them in a consultative, guest-first way
Learn each guest’s interests and recommend tours, activities and experiences that fit their trip
Actively promote and sell our in-house tours, owned and operated by Hawaii Tours, along with our preferred partner activities
Book outside activities such as lūʻau, sunset sails, snorkel tours, helicopter tours and ziplines
Make dinner reservations and arrange airport transfers and other transportation
Help guests build day-by-day itineraries and make the most of their stay
Provide directions, maps and local area information
Clearly explain itineraries, pickup times, policies and booking details
Process bookings accurately and keep booking records up to date
Follow up on guest requests and resolve issues promptly
Maintain a polished, professional presence that reflects the standards of our partner resorts
Meet or exceed individual sales goals and work with leadership and teammates to support each location
Qualifications
Minimum qualifications: High school diploma or GED
At least 2 years of customer service experience
Strong verbal communication and guest relations skills
Sales-driven and motivated by commission-based earnings
Sharp, organized and able to multitask in a fast-paced environment
Professional, reliable and punctual
Polished appearance suited to a luxury resort environment
Coachable and eager to learn
Familiarity with Hawaiʻi attractions, dining and activities, or willingness to learn quickly
Ability to work weekends and holidays as needed
Preferred qualifications:
Concierge, tourism or hospitality experience – highly preferred, but we will train the rightcandidate
Previous sales experience in a commission-based role
Bilingual Japanese speakers are a huge plus; Korean is also a plus
Passion for Hawaiʻi’s culture and for sharing the aloha spirit with visitors
Schedule
This is a full-time position (40 hours per week)
Morning and evening shifts at our Waikiki resort desks
Weekends and holidays as needed
Compensation and Perks
Hourly vs. commission, whichever is greater, plus tips
Comprehensive sales and product training
Ongoing coaching and clear paths to grow into senior desk and leadership roles
Free and discounted tours and activities
A fun, fast-growing team that embraces the aloha spirit
We are hiring for three (3) full-time concierge positions.
Join the Hawaii Tours team and share the aloha spirit with travelers from around the world
