A global leader in advanced sheet-metal fabrication solutions is expanding its North American service organization to support growing demand for automated bending and robotic systems. Backed by decades of engineering expertise and a strong European manufacturing heritage, the company designs and supports high-precision press brakes, panel benders, and integrated robotic cells used by leading manufacturers across multiple industries. Known for investing deeply in its people, technology, and long-term customer relationships, this organization offers field technicians the opportunity to work with cutting-edge equipment while being part of a highly collaborative, technician-first culture. The Field Service Technician – Bending & Robotic Systems supports advanced sheet-metal fabrication equipment, including press brakes, panel benders, and integrated robotic bending cells. This is a newly created role designed to support the company’s expanding robotic automation footprint in North America. This technician will serve as a hands-on technical expert in the field, supporting customers through installations, troubleshooting, preventive maintenance, upgrades, and long-term service support.
Key Responsibilities:- Field Service & Customer Support
- Install, commission, service, and support robotic press brake and panel bender systems at customer sites
- Perform mechanical, electrical, pneumatic, and basic robotic troubleshooting on automated bending systems
- Diagnose equipment failures, resolve downtime issues, and execute corrective repairs
- Perform preventive and predictive maintenance on robotic cells and bending equipment
- Support upgrades, retrofits, and legacy equipment in the field
- Robotics & Automation Support
- Operate industrial robots using teach pendants for manual motion, jogging, point teaching, and frame setup
- Troubleshoot robotic I/O, sensors, safety circuits, and interlocks
- Read, understand, and modify basic robot programs (logic edits, IF/OR statements, jump labels, minor code changes)
- Support robotic safety systems including E-Stops, light curtains, safety zones, and DCS concepts
- Work primarily with FANUC and KUKA robots (experience with either is acceptable)
- Applications & Process Support Assist with applications-level support related to bending processes and part flow
- Read 2D drawings and understand bend sequencing and forming concepts
- Support CAD/CAM-driven workflows where applicable (training provided)
- Collaborate with internal teams and factory specialists during complex installations or escalations
- Collaboration & Knowledge Sharing
- Communicate regularly with remote field teammates to troubleshoot and share best practices
- Support internal training efforts and assist customers with operational guidance when needed
- Maintain accurate service documentation, time reporting, and field notes
Required Qualifications:- Technical Background 2+ years of hands-on experience in field service, maintenance, applications, or automation support
- Strong mechanical and electrical aptitude (non-negotiable)
- Experience working with industrial robots in a production or service environment
- Ability to operate robots via teach pendant (jogging, teaching points, basic edits)
- Experience troubleshooting: Electrical systems and schematics, Pneumatics, Sensors, I/O, and safety circuits
- Experience supporting CNC or sheet-metal fabrication equipment (press brakes strongly preferred)
- Robotics & Controls
- Familiarity with FANUC, KUKA, or similar industrial robots
- Ability to read and interpret robot programs and modify basic logic
- Understanding of robotic safety concepts and integrated machine safety
- Professional SkillsStrong customer-facing communication skills; calm and professional under pressure
- Self-starter with the ability to work independently in a remote field role
- Trustworthy, detail-oriented, and accurate with time and service reporting
- Willingness and ability to learn new platforms, equipment, and technologies
- Travel & Work Environment
- Comfortable with extensive travel (primarily Monday–Friday)
- Willingness to support occasional weekend work for installs, trade shows, or critical service needs
- Must live within reasonable driving distance of a major airport
- Preferred / Nice-to-Have Qualifications
- Prior experience running or supporting robotic press brake cells
- Exposure to panel benders (training provided; experience rare and not required)
- Basic CAD/CAM experience related to sheet-metal processing
- Experience in a customer-facing field service role within capital equipment or industrial automation
Compensation & Benefits:- Hourly pay with overtime$90/day per diem when traveling
- Medical, dental, and vision insurance (effective 1st of the month following hire)
- Company-paid life insurance (up to $50,000)
- Company-paid short- and long-term disability 401(k) with company match
- Paid Time Off starting at 15 days per year12 paid holidays
- Tools and uniforms provided
- Travel expenses paid by the company in advance
