Mitsubishi Parts & Warranty Administrator

Location: Wilmington Branch | Schedule: Monday-Friday, 8 AM– 5 PM | Compensation: $22.00–$24.00/hour

Position Overview: Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. This position is a full-time position working in the Mitsubishi Product Division as a Mitsubishi Parts & Warranty Administrator with a primary role of processing and managing our parts & warranty claims for our customers and interact with the manufacturer to process and support our customers. This position will report to the Parts & Warranty Dept. Supervisor and the Operations Manager of the Mitsubishi Product Division (MPD).Responsibilities of a Mitsubishi Support Coordinator:

• Generate and manage the Mitsubishi Parts & Warranty process and claims for customers, working on a team of parts and warranty specialists
• Support the Mitsubishi Product Division team and the rest of our company related to all Mitsubishi parts & warranty support
• Qualifications of a Mitsubishi Support Coordinator:
• Excellent customer service skills, attention to detail, self-motivated and driven, able to work in a fast-paced environment, time management skills, organized and team focused will all be required qualifications a potential candidate must exemplify
• Ability to learn and utilize new software quickly and accurately (* Company CSD computer system, *Salesforce, *Microsoft Office, *Moblico, *Zoom etc.) * Training will be provided
• High School Diploma or GED required. College degree and/or related customer service experience preferred
• Theres no place like Homans!
• Competitive compensation with growth potential
• Career advancement opportunities – internal mobility to expand your role
• Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase PlanHealth & Wellness Program