Connectivity Operations Analyst

Location: Remote - Enjoy the flexibility and comfort of working from anywhere while contributing to a global team.

Duration: Contractor position available up to Dec 2027, with the possibility of extension.

Job Overview: We are looking for a dedicated professional to support our PSBU Digital Solution business development team. Your role will be crucial in enhancing fleet connectivity for our global PrevenTech customer base. You'll be at the forefront of identifying and resolving connectivity issues, ensuring optimal performance and customer satisfaction.

Root Cause Analysis & Troubleshooting Support: Investigate communication failures to determine root causes. Differentiate issues across hardware, firmware, network, and more. Collaborate with cross-functional teams for issue resolution. Track and report on fleet communication health.

Connectivity Monitoring, Analysis & Reporting: Monitor fleet connectivity and identify non-communicating devices. Analyze trends and validate communication statuses. Prioritize issues based on impact and business needs. Provide executive summaries on connectivity risks.

Continuous Improvement: Recommend process improvements and support troubleshooting standardization. Identify automation opportunities for monitoring and reporting. Contribute feedback for product improvements.

Customer Success Operational Support: Assist with customer onboarding and operational readiness. Support operational projects and process improvements. Provide support for strategic and cross-functional initiatives.

Requirements: Experience in connectivity operations or a related field. Strong analytical and problem-solving skills. Proven ability to collaborate with cross-functional teams. Excellent communication skills. Preferences: Experience with telematics devices and cloud infrastructure. Background in customer success or operational support. Ready to make an impact? Apply now to become a crucial part of our team and help us drive connectivity excellence!