NSAH Morning Shift Manager As a key member of RAINN's Victim Services management team, the NSAH Shift Manager will be responsible for ensuring high-quality services to users of the National Sexual Assault Hotline (online test chat and telephone) and will support the day-to-day operations of the NSAH program by providing direct services, coaching, and supporting the professional development of hotline staff. This life-changing work is made possible through the generosity of individual donors, foundations, corporations, and partners who share RAINN's vision of safer communities free from sexual violence. In 2024 alone, RAINN served more than 460,000 people through its victim service programs, championed 21 pieces of legislation at the state and federal level, and maintained top nonprofit ratings from Charity Navigator, Candid, and the BBB, reflecting RAINN's unwavering commitment to transparency, fiscal responsibility, and impact. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Required Qualifications:
Must have 2+ years of experience working or volunteering with crisis intervention services.
Bachelor's degree or 4+ years social service experience.
Willingness to work a non-traditional schedule, which will include occasional evenings and/or weekends/holidays.
Must be comfortable discussing issues surrounding sexual violence.
Must be comfortable addressing difficult staffing situations and remediation.
Must complete and pass a criminal background check administered by RAINN.
Skills & Abilities:
Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, the general public and other team members.
Must be able to demonstrate ease of use with technology.
Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
Ability to solve problems and deal with a wide range of situations.
Ability to interpret a variety of instructions written and oral.
Ability to exercise good judgment when faced with complex decisions.
Must possess a positive and resilient attitude, with the ability to successfully work on a team and independently.
Demonstrated technical proficiency in G Suite, including the ability to effectively use and manage tools such as Google Drive, Google Docs, Google Sheets, and Google Calendar.
Preferred Qualifications:
Have full professional fluency (written and spoken) in Spanish and English and ability to pass a proficiency test during the interview process. Have 2+ years experience managing paid staff (managing employees who work in shifts is preferred).RAINN offers competitive compensation and a generous benefits package that includes medical, dental, vision, life insurance, employee assistance, 403(b) retirement savings, paid vacation, sick leave, paid holidays including a bonus week, and free access to the building fitness center. When you work at RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important -- and so are you! RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, sex, age, individual identity, genetic information, disability or protected veteran status. RAINN encourages all qualified candidates to apply. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
