Director of Operations - Immigration Law Firm
vergara miller law firmLawrenceville, GA
Director of Operations - Immigration Law Firm
vergara miller law firmLawrenceville, GAManager L7
Vergara Miller Law Firm is looking for an experienced, results-driven Director of Operations (COO) to lead the firm’s day-to-day operational performance and turn strategic goals into measurable results. This senior leadership role will oversee firm-wide operations, case flow, productivity, quality, client experience, and operational efficiency while building strong systems of accountability across teams and departments.
Key Responsibilities:
- Lead strategic and operational planning across the firm
- Drive productivity and revenue performance, including a firm-wide revenue-per-agent standard
- Develop and manage KPIs, dashboards, and departmental scorecards
- Create accountability systems to ensure every case has a clear owner, next action, deadline, and escalation path
- Lead and develop Team Leads and Department Heads
- Monitor case cycle times, bottlenecks, quality, compliance, and client experience
- Improve workflows, SOPs, processes, and operational systems
- Optimize platforms such as Airtable, Filevine, HubSpot, Google Drive, and other reporting tools
- Partner closely with Ownership on staffing, capacity, budgets, and operational strategy
What We’re Looking For:
✅ 5+ years of senior operations leadership experience✅ Experience in a law firm or professional services environment preferred✅ Strong background in KPIs, dashboards, scorecards, and performance management✅ Proven ability to lead leaders and hold teams accountable to measurable results✅ Strong analytical, financial, organizational, and problem-solving skills✅ Experience with CRM, case management, automation, and reporting tools✅ Bilingual English/Spanish with strong executive communication skills At Vergara Miller Law Firm, our mission is to help immigrants emerge from the shadows and be treated equally. We are looking for a leader who shares that commitment and is ready to help us scale with accountability, efficiency, and excellence.📩 Interested in joining our leadership team? Apply today.
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Level
Manager L7
Location
Lawrenceville, GA
Occupation
General and Operations Managers
Industry
Offices of Lawyers
Posted
yesterday