ASSISTANT DIRECTOR OF FRONT OFFICELuxury Lifestyle HotelMiami, FloridaUSD $90,000 - $95,000 per yearABOUT THE ROLEWe are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.
WHAT YOU'LL DO:
Support the Director of Front Office in leading all Front Office operations to the highest luxury service standardsChampion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorableLead, develop, and inspire the Front Office team through coaching, performance management, and ongoing developmentUphold brand standards across all guest-facing areas and take ownership of service recovery when neededDrive financial performance through effective management of labour, room revenue optimisation, and departmental KPIsOversee the 24-hour operation, ensuring seamless communication and continuity across all shiftsCollaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experienceMonitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scoresWHAT YOU BRINGMinimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environmentDeep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagementStrong commercial acumen, including experience with revenue management, budgeting, and financial reportingExcellent communication and interpersonal skills, both verbal and writtenFlexible and comfortable leading in a 24-hour operational environmentPost-secondary diploma or degree in Hospitality Management or a related field is a plusValid US work authorization required - visa sponsorship is not availableWHAT'S OFFEREDUSD $90,000 - $95,000 per yearRelocation assistance available for qualifying US-based candidatesComprehensive benefits packageLearning and development opportunities with career growth potential A leadership role at a prominent luxury lifestyle hotel in Miami
