Care Coordinator

Care Coordinator

The Care Coordinator oversees daily administrative and operational functions of The Arc Mercer Health Center. This role ensures seamless coordination of appointments, medications, insurance requirements, laboratory orders, and communication across multiple departments and external partners. You’ll be the central hub connecting physicians, clinical staff, residential programs, families, pharmacies, and outside providers — ensuring timely, accurate, and person-centered care for individuals with IDD.⭐ What You’ll Lead🩺 Practice & Appointment Coordination Manage physician schedules and Health Center calendars Coordinate resident appointments with internal/external providers Oversee referrals, follow-ups, testing, and provider recommendations Communicate appointment details to residential and clinical teams💊 Medication & Pharmacy Coordination Serve as primary liaison with pharmacies Receive, verify, secure, and document injectable medications Complete and track prior authorizations, appeals, and medication formsCoordinate Genesight testing and related documentation🔬 Laboratory & Diagnostic Support Process lab orders and requisition formsCoordinate lab appointments and follow-up documentation Ensure providers receive timely lab results and information🛡️ Insurance & Authorization Management Verify insurance eligibility via NaviNet and TebraSubmit and track prior authorizations and appeals Resolve insurance issues impacting appointments or medications📞 Communication & Administrative Operations Manage Health Center emails, calls, voicemails, and correspondence Maintain organized medical, administrative, and insurance records Support communication between Health Center, Residential Services, Day Program, families, pharmacies, and outside providers💼 Financial & Office Administration Prepare bank deposits and maintain deposit documentation Track deposits and bill breakdowns in Excel Maintain organized financial and administrative records🤝 Provider & Pharmaceutical Relations Coordinate meetings with pharmaceutical representatives Maintain product information and educational materials Support provider communication with external organizations⭐ What You Bring RequiredHigh school diploma (Associate/Bachelor’s in healthcare administration or business preferred) Experience in medical office administration or healthcare practice management Knowledge of scheduling, insurance verification, prior authorizations, and pharmacy coordination Proficiency with Tebra, NaviNet, and Microsoft ExcelStrong organizational, communication, and problem-solving skills Ability to manage multiple priorities with accuracy and confidentiality PreferredExperience working with individuals with intellectual and developmental disabilities (IDD) Background in interdisciplinary healthcare coordination⭐ Core Competencies Healthcare operations Organization & attention to detail Communication & follow-through Appointment & referral management Medication/pharmacy coordination Insurance & authorization processes Professionalism & confidentiality Collaboration with interdisciplinary teams⭐ Why Join The Arc Mercer? Mission-driven work supporting individuals with IDDCollaborative clinical environment Stable, growing organization with strong community impact Comprehensive benefits package Opportunities for professional development Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status Referral Notice: Please list any employee referrals directly in your application. To maintain a fair and compliant hiring process, applicants and their contacts should not reach out to company leadership or managers regarding interviews or hiring decisions. All communication must go through Talent Acquisition.