Clinical Services Representative United Therapeutics seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter's pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF). The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. Support Lung Bioengineering's (LBE's) mission to be the most trusted provider of centralized ex vivo organ perfusion services, while supporting innovative research to significantly increase the national availability of transplantable organs. Serve as a clinical services representative to establish and maintain relationships with both Transplant Centers (TXC) and Organ Procurement Organizations (OPO); and train, onboard, and have regular engagements with various stakeholders within LBE's service range. Work to drive an increase in the use of Ex Vivo Lung Perfusion (EVLP) technology and gather industry insights. Collaborate with key decision-makers of TXC/OPO partners/prospective partners to provide clinical education on LBE's service model, EVLP devices, and overall value proposition Train and onboard medical professionals on LBE's service model and EVLP devices Ensure timely post-EVLP procedure communications with TXC/OPO to debrief and identify opportunities for improvement Plan and conduct regular visits to TXC/OPO to to maintain relationships, provide support, and identify opportunities for process improvement Identify ongoing needs for TXC/OPO partners and develop solutions (e.g., work flows and content for communication tools) Develop expertise on lung transplant landscape in US and LBE's services to provide to LBE Liaison Leadership in support of strategic decisions Serve as liaison between TXC and EVLP Specialists to address clinical/technical questions Maintain a detailed customer relationship management database (CRM) on clients and life cycle management Establish and maintain relationships with current and future thought leaders Represent and support organizational efforts at transplant conferences, meetings, and symposia and report key information back to relevant internal stakeholders Participate in contract/agreement execution in collaboration with internal and external stakeholders Actively participate in referral and case debriefs, providing key insights and identifying opportunities to streamline workflows Adhere to internal standard processes and comply with regulatory and compliance requirements Pull through marketing strategies/tactics and communicate new and ongoing initiatives to TXC/OPO Identify and support case study development, abstracts, and scientific submissions All other duties as required
Minimum Requirements:
Bachelor's Degree in a scientific or clinical field (or equivalent experience) 5+ years of experience working as an organ procurement coordinator, thoracic transplant coordinator, or a thoracic transplant medical science liaison/scientist Demonstrated experience building and maintaining relationships with TXCs and/or OPOs Demonstrated experience training physicians in the transplant or cardiothoracic space Proficiency in OPO processes Microsoft Office Suite Ability to travel up to 60% Effective delivery of verbal presentations Demonstrated ability to be self-directed and utilize strong organizational and planning skills Familiar with UNOS policies and procedures regarding lung allocation, procurement, donor management, and data reporting Preferred Qualifications Certified Procurement Transplant Coordinator (CPTC) or Certified Transplant Preservationist (CTP) Clinician and scientific acumen in thoracic surgery and/or thoracic transplant procedures Familiar with transplant reimbursement process and policies Previous experience with EVLP devices Previous experience with Veeva as a CRM or PRB tool Ability to forecast, maintain a robust CRM, and analytical skills to review TXC data and dashboards Location United Therapeutics has the ability to hire this role remotely within the US with preference to candidates based in PST, MST and CST time zones. The salary range for this position is $101,000 - $145,000 and reflects our good-faith estimate of the compensation for this role at the time of posting. An employee's position within the salary range will be based on factors such as education, qualifications, experience, skills, geographic location, and business needs, as well as other factors permitted by law at the time of posting. This range may be modified in the future based on company and market factors. At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good. Eligible employees may participate in the Company's comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more.
