Company Overview:
Business Integration Partners (BIP) is Europe’s fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology, we design, develop, and deliver sustainable solutions at pace and scale, creating greater value for our customers, employees, shareholders, and society. BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients. BIP is currently expanding its footprint in the United States, focusing on growing its Capital Markets and Financial Services lines. Our teams operate at the intersection of business strategy, technology, and data to help our clients drive smarter decisions, reduce risks, and stay ahead in a fast-evolving market environment.
About the Role:
We are seeking a senior Market Risk Production Manager to lead the stability, reliability, and continuous improvement of a critical global Market Risk technology platform. This individual will serve as the primary interface between Market Risk business users and Technology, ensuring that the platform remains highly available, predictable, scalable, and responsive to business needs across APAC, EMEA, and North America. The role requires a hands-on technical leader who can quickly understand complex application environments, diagnose production issues, coordinate resolution across multiple technology teams, and communicate effectively with senior business stakeholders. The role requires sufficient technical depth to review code, understand architecture, analyze logs and database behavior, challenge technical solutions, and provide credible direction to experienced engineers. The individual will balance immediate production priorities and incident resolution with longer-term initiatives designed to improve platform resilience, performance, observability, and operational stability.
Key Responsibilities
Platform Stability & Production Management:
Own the day-to-day stability, reliability, and operational performance of a business-critical Market Risk platform.
Lead production support activities across globally distributed business and technology teams.
Act as a senior escalation point for high-priority production incidents and service disruptions.
Drive incident triage, troubleshooting, root cause analysis, remediation, and follow-up actions.
Analyze recurring incidents and systemic issues to identify opportunities for permanent resolution.
Improve platform predictability, resiliency, monitoring, capacity, and operational performance.
Balance immediate production priorities with strategic platform-stability initiatives.
Ensure appropriate operational controls, monitoring, escalation processes, and support procedures are in place.
Business Partnership & Stakeholder Management:
Serve as the primary Technology partner for Market Risk and Global Markets users.
Build strong relationships with risk managers, pricing teams, senior business stakeholders, and technology leaders.
Understand business workflows, operational pain points, priorities, and platform dependencies.
Translate business concerns into actionable technology improvements.
Communicate platform incidents, impacts, remediation plans, risks, and enhancement priorities clearly to senior stakeholders.
Gather user feedback and help ensure that the platform provides a reliable and effective business experience.
Establish confidence with business stakeholders during both normal operations and high-pressure production incidents.
Technical Leadership:
Develop a deep understanding of the platform architecture, technology stack, data flows, applications, infrastructure dependencies, and integrations.
Review application designs and technical architecture to identify stability, scalability, and performance risks.
Analyze application logs, monitoring data, database behavior, and system performance during production issues.
Read and evaluate application code when necessary to support troubleshooting and technical discussions.
Guide engineering teams through complex production investigations and solution design.
Lead technical discussions involving platform resilience, scalability, performance, observability, and modernization.
Partner with engineering and architecture teams on platform enhancements and strategic technology initiatives.
Ensure tactical production fixes align with longer-term architectural objectives wherever possible.
Operational & Team Leadership:
Work closely with senior engineers, platform SMEs, application support teams, infrastructure teams, database teams, and business stakeholders.
Provide technical direction without necessarily serving as a daily hands-on developer.
Coordinate issue resolution across multiple technology disciplines and geographic regions.
Contribute to the roadmap for platform stability, modernization, and operational excellence.
Help establish standards and best practices for production support, incident management, root cause analysis, monitoring, and service improvement.
Required Qualifications:- 10+ years of technology experience, preferably within Financial Services, Capital Markets, or Risk Technology.
- Experience supporting, managing, or building complex risk-management technology platforms.
- Strong background in Production Management, Application Support, Platform Engineering, Site Reliability Engineering, or Application Management.
- Demonstrated experience supporting highly visible, business-critical production environments.
- Proven ability to lead complex production incidents and coordinate resolution across multiple technical teams.
- Strong technical troubleshooting and root cause analysis capabilities.
- Ability to work effectively with senior business users and technology stakeholders.
- Experience operating within globally distributed technology environments.
- Technical Expertise
- Strong working understanding of:
Databases
Relational database architectureIBM relational database technologies
SybaseSQLQuery behavior and performance
Database and application bottlenecks
Production diagnostics and troubleshooting
The candidate does not need to be a Database Administrator but must be sufficiently knowledgeable to identify database-related performance or production issues and engage effectively with database specialists.
Middleware & Application Technologies
Java-based enterprise applications
Python-based services and applications
Distributed systems and application integration
Quartz experience is strongly preferred
Enterprise application architectures
User Interface Technologies
ReactJavaScriptLegacy Java UI frameworks
Production Support & Troubleshooting Skills
Reading and evaluating application code.
Reviewing application architecture and technical designs.
Analyzing logs, alerts, monitoring data, and system metrics.
Investigating application, database, middleware, and infrastructure issues.
Diagnosing platform performance problems and bottlenecks.
Performing root cause analysis.
Coordinating technical resolution across engineering, infrastructure, database, and support teams.
Evaluating whether proposed technical solutions adequately address underlying production issues.
Market Risk Domain Knowledge:
Strong understanding of Market Risk or broader Risk Management technology environments.
Familiarity with Market Risk terminology, workflows, systems, and business processes.
Understanding of how risk-management platforms are consumed by business users.
Ability to communicate credibly with Market Risk managers, Global Markets users, pricing teams, and technology stakeholders.
Understanding of how data and technology support risk calculation and reporting processes.
Deep quantitative expertise or the ability to independently perform Market Risk calculations is not required.
Compensation: The base salary range for this role is $160,000 - $185,000Benefits:
Choice of medical, dental, vision insurance. Voluntary benefits. Short- and long-term disability. HSA and FSAs. Matching 401k. Discretionary performance bonus. Employee referral bonus. Employee assistance program.11 public holidays.20 days PTO.7 Sick Days. PTO buy and sell program. Volunteer days. Paid parental leave. Remote/hybrid work environment support. For more information about BIP US, visit https://www.bip-group.com/en-us/.Equal Employment Opportunity: It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. BIP US provides a reasonable range of compensation for our roles. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, level of experience, and knowledge.
