Support Services Specialist

Position responsibilities include: reviewing accounts sent via e-mail from both the client and ARstrat staff for resolution, submitting insurance billing requests to the client, updating accounts with information received from the client and ARstrat offices, processing itemized statements requested by patients, insurances and attorneys, processing correspondence sent to our office by the patients, insurances and attorneys, facilitating adjustments and cash transfer request, following up on disputed accounts to check for resolution, facilitating missing payment research with the Vendor, and drafting zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists. Proficient in Excel and Microsoft Word.

Pay rate: $15 eligible for quarterly bonus

Education and Experience: High school diploma or college degree from an accredited college or university. 2-3 years of experience in a healthcare back-office function or customer care function. Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone. Must be able to sit for extended periods of time. Benefits and Incentives: Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being. Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits. 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.

Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start. Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs. ARstrat is an equal employment opportunity employer. Behaviors: Team Player: Works well as a member of a group. Enthusiastic: Shows intense and eager enjoyment and interest. Thought Provoking: Capable of making others think deeply on a subject. Leader: Inspires teammates to follow them. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Motivations: Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization. Self-Starter: Inspired to perform without outside help.

Education: High School or better.

Experience: Disputed accounts to check for resolution. Reconcile account discrepancies. Itemized statements.