Senior Vice President, POM Technical Product Management

Key Responsibilities: Own end-to-end client delivery relationships, serving as the primary point of contact for enterprise clients through implementation, go-live, and post-launch stabilization; represent the firm at executive steering committees, business reviews, and C-suite escalation callsDevelop and execute detailed implementation plans tailored to client operational readiness; define project scope, success criteria, key milestones, and risk mitigation strategies in partnership with clientsManage complex project timelines, budgets, and resource allocation across multiple cross-functional internal teams (engineering, product, compliance, risk, operations); identify and resolve blockers proactivelyDemonstrate deep technical fluency in banking solutions (payments infrastructure, liquidity management, trade finance, or core banking systems); translate client business requirements into technical specifications and review implementation architecture for feasibilityServe as the bridge between client business and technical teams; explain technical constraints, trade-offs, and capabilities in language appropriate to each audienceDrive stakeholder coordination across internal and external organizations; lead structured meetings with clear agendas, documented decisions, and accountable follow-through; chase stakeholders for approvals and deliverablesManage scope changes and scope creep; assess impact on timeline and budget; communicate changes transparently to all partiesLead client adoption and knowledge transfer; develop training materials, conduct training sessions, and support cutover logistics through go-liveMonitor post-launch performance; address issues, optimize operations, and support stabilization period; identify and guide value realization for clientsIdentify upsell opportunities and expansion potential based on successful delivery and demonstrated value; partner with sales on next-phase engagementsMaintain detailed project documentation (requirements, design decisions, risks, change logs); prepare executive summaries and business case updates for leadershipBrief internal leadership on client health, project status, risks, and outcomes; escalate issues and recommend strategic actions as neededRequired QualificationsExperience & BackgroundMinimum 10 years of experience in banking, fintech, or enterprise financial services deliveryMinimum 5+ years in senior delivery lead or engagement manager role managing large, complex enterprise implementations (ideally $10M+ in scope) Proven track record of success delivering mission-critical banking solutions (payments, liquidity, lending, core banking, treasury, or similar) Demonstrated experience managing enterprise clients and building long-term relationships with C-suite stakeholders (CFO, COO, CIO level) Technical & Product KnowledgeDeep hands-on understanding of banking products and solutions (payment processing, settlement, compliance infrastructure, integration patterns, APIs) Strong technical fluency sufficient to credibly discuss system architecture, technical feasibility, integration approaches, and data standards with engineering teams; not necessarily a developer but technically literateUnderstanding of banking industry standards and protocols (ISO 20022, SWIFT, ACH, wire, real-time payments, regulatory requirements, data security) Demonstrated ability to quickly master new products and solutions; proactive in learning and staying current on firm capabilitiesCommunication & LeadershipExceptional written and verbal communication skills; able to articulate complex concepts clearly to both technical and non-technical audiencesExpert in meeting leadership: creates clear agendas, leads structured discussions, documents action items, assigns accountability, follows up consistentlyCommanding executive presence; able to represent the firm professionally in boardrooms and high-stakes client environmentsStrong interpersonal and stakeholder management skills; builds trust with clients, peers, and leadership; navigates complex organizational dynamicsProven ability to present to C-suite; briefing senior leadership on business performance, risks, and strategic recommendationsProject & Process ManagementAdvanced project management capabilities: fluent in Waterfall, Agile, and hybrid methodologies; experienced with complex, multi-phase implementationsRelentless follow-through and accountability; does not allow action items or deliverables to slip; proactively chases stakeholders for decisions and approvalsStrong risk management and problem-solving skills; identifies issues early and escalates appropriately; develops mitigation strategiesDisciplined in documentation and process; maintains detailed project records, status dashboards, and communication logsPreferredQualificationsPMP, PRINCE2, or similar project management certificationPrior role at major financial institutionFintech or cloud-based banking platform experienceWhat We're Looking ForBeyond the resume, we seek someone with these qualities: Client-centric mindset: deeply committed to understanding client needs, delivering on commitments, and ensuring client successIntellectual curiosity: continuously learning about products, clients' businesses, and industry trends; asking thoughtful questionsBias toward action: moves quickly to identify solutions; doesn't get bogged down in analysis paralysisOperational excellence: detail-oriented; high standards for quality and precision; follows through on every commitmentCollaborative spirit: works effectively across silos; builds strong partnerships; advocates for clients internally while maintaining firm's interestsResilience and adaptability: navigates ambiguity, complex situations, and competing priorities; maintains composure under pressureStrategic thinking: looks beyond immediate deliverables to long-term client value and firm strategy; identifies patterns and future opportunities