Jewelry Sales Consultants create wonderful experiences for customers. As a Jewelry Consultant, you will help customers throughout their buying journey using our sales platforms: in-person meetings, virtual appointments, phone calls, or live chat! These team members help customers find the perfect jewelry from our luxury collection. By reaching and surpassing sales goals in a busy environment, this team makes each customer's special moments even happier. We are looking for someone who can work full-time, including weekends. This job is in-person at our Brooklyn, NY showroom.
Job Duties:
Use sales techniques and knowledge about our products to help customers make choices during appointments and walk-in visits, making each experience unique and memorable. Handle many incoming sales inquiries through email, live chat, and phone calls to meet your sales goals, making sure customers enjoy a luxury experience that matches our high-quality products. Welcome and assist customers during their purchase, creating a special one-on-one experience with each person. Follow up with customers after they buy jewelry to help with pick-ups, exchanges, resizing, or any questions they have. Call customers to confirm their showroom appointments and answer any questions they might have before their visit. Review customer feedback and online comments, working with your team leaders to improve customer experience and your sales results. Ensure a safe and pleasant environment for all customers in the waiting area and help keep the jewelry secure. Open and close the showroom and waiting area as needed. Use our system to manage your tasks and communicate with other team members. Promote our brand by sharing our goal of creating a sustainable, transparent, and caring jewelry industry.
Requirements:
A love for helping customers. You aim to provide the best experience for everyone who visits. A desire to reach and exceed goals. You enjoy challenges and strive to exceed your sales targets. Attention to detail. You understand that little things matter when it comes to our customers' important moments and you pay close attention to details in a busy work setting. Good communication skills. You express yourself well, whether speaking with customers or teammates in person, by email, or through chat. Team player. You know that to change the jewelry industry for the better, we must all work together!
