Front-Line Manager DutiesThe Front-Line Manager is responsible for aviation safety activities in a complex and dynamic environment. Manages and monitors individual and unit, group, or team performance standards with organizational initiatives, goals, and objectives by providing feedback, acknowledging achievement, and addressing performance deficiencies. Incumbent has full authority and responsibility to make all decisions and take action in the assigned program areas, subject to the manager's administrative review. Higher-level management reviews performance periodically by utilizing/reviewing work products, status reports, and organizational measures in place to ensure timeliness, policy compliance, and overall alignment with the Flight Standards Service. Directs the work of subordinate employees at the organizational unit level creating appropriate expectations for achieving intended results. Managerial duties include planning, organizing, setting priorities; assigning and allocating work for a unit, group, or team; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking or recommending corrective/disciplinary action, as appropriate. Defines/redefines priorities as needed while meeting changing demands. Delegates the work that is appropriate for others under their direct supervision. Identifies relevant stakeholders associated with the work of the unit or branch and engages to receive feedback on unit performance, relationships and individual well-being. Creates partnerships exemplified by mutual respect, productive conflict, and effective action taking to address service issues. Encourages teamwork within the unit or branch exemplified by ensuring individuals are working with others beyond their area of expertise, specialty or job role to collect and consider other views and perspectives. Applies a comprehensive knowledge of the technical aspects of the directed work, typically governed by Federal Aviation Regulations, established guidelines, policies, and procedures. Faces challenges or barriers, taking time to consider and discuss a range of relevant views from direct reports, peers and others. Takes actions to address impediments to success for individuals, unit, or team. Creates, communicates and reinforces clarity of direction for individuals. Views questions from direct reports as opportunities to clarify direction, learn, and grow. Builds and maintains external stakeholder trust and confidence. Works collaboratively to resource and achieve critical priorities effectively across functions and cultures. Works collaboratively with stakeholders and service providers in designing and providing a sound business case to next-level manager for fiscal and human resource needs that support individual direct reports and the unit, group, or team, aligning with the expectations of Flight Standards (FS).Anticipates changes that affect organizational vision and assists in developing new policies and procedures. Develops strategies to implement organizational change. Demonstrates a positive attitude to achieving results, quickly recovering from setbacks, and learning from experience. Models creative thinking and innovation. Selects or recommends selection of non-supervisory employees for positions in the unit. Ensures direct reports are competent in their role and range of responsibility. Provides guidance and mentoring to enhance employees knowledge and ability. Provides coaching for development and uses influence to support employee performance and growth while providing effective feedback. Demonstrates leadership and commitment to the FAA model EEO program.
