S&G Carpet and More is seeking a new Customer Service Manager for the Sacramento region! S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard. As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets. This is a salaried (exempt) position based out of Rancho Cordova, but this role will service the greater Sacramento area and into Solano County (Vacaville, Fairfield, Benicia, etc.).Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and world-class customer service.
Schedule: M-F, though some weekend work will be required on occasion.
Compensation:
New hires can expect to earn between $80,000 and $90,000 per year, depending on performance (base salary plus bonus).
Benefits:- Receive a Company vehicle and inspection equipment for use during performance of duties
- Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
- General PTO policy 401K eligibility after one year of employment
- Work with an energetic team committed to providing the premiere customer service experience in the industry
Position Requirements:- Effective time management, organization, and multi-tasking skills
- A knowledge of floor covering installation and floor covering products
- Strong presentation and communication skills, both written and verbal
- Attentive to customer needs; capable of responding in a timely manner
- Prompt, dependable, and responsive to Company needs
- Capable of preserving confidential or sensitive information
- Exceptional team player and skilled at working well under pressure
- Strong computer skills
- Additional duties and responsibilities as assigned by management
Position Qualifications:- At least a high school diploma or equivalent
- Ability to be covered under Company's commercial auto policy
- Eligibility for HIS registration through CSLBPositive, confident attitude; able to comfortably navigate stressful situations
- Floor covering installation/product knowledge
- A servant's mindset (understand and exhibit servant leadership)
- Strong communication and organizational skills
- Ability to perform light-to-moderate physical activity throughout the day
