Job Description: Job Description
Job Summary:
Provides service and repair on a variety of Medical Equipment (i.e., microscopes, centrifuges, autoclaves, IV pumps, weight scales, dental machines, and anesthesia machines).
Learns and follows manufacturer guidelines relative to the operation, repair, maintenance, and installation of equipment.
Essential Functions:
To perform this job successfully, an employee must be able to perform each essential function satisfactorily after 90 days of training.
Install, Maintain and/or Repair Medical Equipment
Independently responds to assigned customer service calls, diagnosing problems, and making appropriate repairs.
Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer regulations.
Trains to perform standard system installations and tests the functionality of all components.
Trains customers on the use and basic maintenance of equipment at the customers’ site.
Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
Maintains relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
Inventory Management
Determines parts, supplies or tools needed to complete service requests.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Manages vehicle inventory and restocks, as necessary.
Audits physical inventory on a bi-annual basis
Asset Management
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools, and uniforms.
Job Qualifications
Required Qualifications:
High school diploma or equivalent.
0-5 years prior experience in aVeterinary/Medical/Dentalenvironment.
PC skills in Windows based programs.
Must maintain a valid driver’s license and good driving record.
Strong customer service skills.
Motivated team player.
Preferred Qualifications:
At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
Excellent organizational and problem-solving skills.
Carpentry/plumbing/heating/electrical/electronicrelated experience.
Technical training in Bio-med/electronics or related technical field.
Working Conditions:
Physical Demands
Lifting or Carrying: Frequent to continuous heavy physical activity – lifting up to 100 pounds
Sitting or Standing: Light physical activity
Use of Hands: Occasional or frequent moderate physical activity
Climbing: Light physical activity
Operating a computer or other office device (Laptop 1 hour per day)
Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"
Reading or sight -- "requires frequent review of customer repair forms"
Environmental Factors
Hazardous chemicals
Biohazard materials or waste
High voltage
Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace) Travel and On-call
This position requires traveling to customer locations and providing services and support to customers.
This position requires overnight travel on occasion.
What’s In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Assisted Medical, Dental, and Vision benefits.
401(k) Match Retirement Savings Plan.
Paid Time Off (PTO).
Sick pay.
Holiday Pay & Floating Holidays.
Company Descripti
