Escrow Support Post Closing Processor Onsite Jacksonville FL | 8AM - 5PMThe Escrow Support Post Closing Processor provides operational support for residential escrow transactions following closing, with a primary focus on reviewing, preparing, reconciling, and submitting documents for recording. This position reviews deeds, mortgages, riders, affidavits, and related closing documents for accuracy, verifies recording requirements and fees, and prepares recording packages for submission. Success requires attention to detail, strong organization, judgment, and the ability to manage high-volume work within established procedures and controls.
Key Responsibilities:- Review post-closing files and recording packages for completeness, accuracy, and compliance with established procedures.
- Review deeds, mortgages, riders, affidavits, and related documents for signatures, notarization, vesting, legal descriptions, and other recording requirements.
- Compare information across closing documents and systems to identify discrepancies.
- Verify recording fees, page and party counts, and transaction details; document shortages, overages, or fee variances.
- Prepare, scan, index, and upload recording documents into document repositories and workflow systems.
- Create and submit electronic recording packages.
- Verify grantor and grantee information, property data, county indexing fields, recording order, and document images before submission.
- Monitor work queues and complete assigned tasks within service-level expectations.
- Research and resolve rejected, incomplete, or discrepant recording packages and escalate issues when needed.
- Maintain accurate workflow notes and documentation of processing activity and outstanding issues.
- Safeguard confidential customer, financial, and transaction information.
- Participate in training, cross-training, coaching, and continuous process improvement activities.
- Work Environment and Location Expectations:
- Reliable onsite attendance during assigned working hours is required.
- Performance Expectations:
Consistently meet established productivity, quality, accuracy, and turnaround-time expectations. Maintain a high level of accuracy while processing repetitive and high-volume work. Proactively communicate delays, discrepancies, risks, and processing barriers. Follow established procedures, job aids, internal controls, and recording requirements. Demonstrate accountability for assigned work and promptly address identified errors.
Required Qualifications:
One to two years of experience in title, escrow, mortgage, real estate closing, banking operations, document processing, or a similar production environment.
Strong attention to detail, organization, and time-management skills.
Ability to manage multiple assignments and changing priorities in a high-volume environment.
Strong problem-solving, research, and critical-thinking skills.
Strong written and verbal communication skills.
Ability to learn and follow detailed procedures, workflows, and job aids.
Strong computer proficiency and ability to learn multiple systems.
Proficiency with Microsoft Office applications and Adobe Pro.
Ability to appropriately handle confidential customer and transaction information.
Preferred Qualifications:
Experience with residential purchase, builder, or new-construction transactions.
Experience with post-closing, recording, or document-review processes.
Experience with FAST, TRecS, or title-production systems.
Core Competencies:
Attention to Detail, Quality and Accuracy, Accountability, Problem-Solving, Time Management, Communication, Team Collaboration, Adaptability, Learning Agility Ability to pass Background, Drug Screen and if applicable Medical (i.e. Vision, Hearing, or Physical) if Required by Client. Medical, dental, vision, ancillary coverage and 401k benefits are available.
