Desk Staff Personnel Under the direction of the Recreation Superintendent, the Desk Staff Personnel is responsible for providing exceptional customer service, greeting members and guests, program and membership registration, and other general clerical duties.
Essential Duties:- Provide excellent customer service to all guests and members
- Assist customers registering for programs, memberships, activities and events
- Process program and membership registrations
- Maintain good working knowledge of the Registration Software System and office equipment
- Process cash, check, and credit card transactions
- Balance cash drawer at end of shift
- Answer phone calls and transfer calls appropriately when necessary
- Ensure cleanliness and professional appearance of desk areas
- Uphold ALL policies of the Joliet Park District and follow the philosophy of the Joliet Park District concerning costumer service as outlined in the employee manual
- Must attend staff meetings
- Knowledge/Be aware of all activities scheduled in the facility during shift
- Work special events as required
- Perform all other duties assigned
HoursThis is a part time position with hours that may include days, evenings, weekends, and holidays.
Supervisory responsibilities
NoneWork environment
Work setting is indoors, behind a desk. Noise levels can range between quiet office setting to moderate-noisy level of sound when children or members are present.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; bend; kneel; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; and carry materials. Although rare, the employee may occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Education and Experience:- Some high school education preferred
- Additional eligibility requirements
- Must be at least 16 years of age
- Current CPR certification or ability to gain CPR certification required
- General math skills; ability to add, subtract, multiply and divide numbers.
- Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
- Organized, responsible, and must maintain strong customer service skills.
Affirmative Action/EEO statement
The Joliet Park District is an Equal Opportunity Employer
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
