Customer Service Representative II (Universal Banker)

Requirements: Deliver exceptional experiences by building rapport and responding to inquiries from customers and peers as well as internal and external partners. Processes new accounts as well as standard and complex financial transactions such as wires, research requests, CD maturities, loan payments, stop payments as well as standard financial transactions. Identify customer financial needs to effectively cross-sell, promote, and refer appropriate banking products and services. Manage physical branch cash by counting balances, preparing secure cash shipments, and verifying all end-of-day balances. Enforce regulatory laws and bank compliance and safety guidelines via Currency Transaction Reporting (CTR) and Customer Identification Programs (CIP) and standardized procedures. Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items. Assist with coaching and supervising assigned teller activities and new teller training. Maximize branch optimization by leveraging bank digital platforms, assisting with general operations support, and actively monitoring the physical facility.