Customer Service Representative

About the Role: Amazon’s Intermodal (AZIM) Operations team is seeking motivated, customer-focused Transportation Specialists to support the movement of freight across Amazon’s transportation network. This team helps coordinate the end-to-end execution of shipments moving between vendors, Amazon fulfillment centers, rail yards, and shipper hubs. As a Transportation Specialist, you will play a critical role in keeping freight moving on schedule. When delays, disruptions, or other transportation issues arise, you will investigate the situation, communicate with drivers and carriers, coordinate with internal and external partners, and work toward timely resolutions. This is a fast-paced, high-volume operations role that requires strong communication, organization, problem-solving, and the ability to make informed decisions while managing competing priorities. You will use internal systems and operational data to monitor shipments, identify exceptions, and support a reliable transportation experience.

Key Responsibilities: Transportation Operations: Monitor freight movements and shipment execution across Amazon’s intermodal network, supporting on-time pickups and deliveries. Disruption Management: Investigate and resolve transportation issues, including delays, missed pickups, rail and truck handoff issues, and other shipment exceptions. Carrier and Driver Support: Provide timely, professional assistance to carriers and drivers experiencing transportation disruptions, helping identify solutions and establish clear expectations. Real-Time Problem-Solving: Research shipment information using internal systems, assess available options, and make timely decisions in accordance with established procedures. Stakeholder Communication: Keep relevant parties informed of shipment status, delays, escalations, and resolution plans, working with transportation teams, carriers, rail partners, shippers, and fleet operations. Operational Monitoring: Track load execution, identify shipment exceptions, monitor delays and dwell times, and help ensure transportation performance targets are met. Cross-Functional Coordination: Partner with field teams and internal stakeholders to resolve issues, coordinate repair requests, and support the continued flow of freight through the network. Reporting and Data Analysis: Gather information from multiple internal sources to support operational reporting and identify trends or recurring issues that may affect performance. Process Compliance: Follow established workflows, operating procedures, schedules, and quality standards while maintaining accuracy and accountability. Peak Operations Support: Help manage increases in workload during periods of high demand or weather-related disruptions, including significant overtime during designated peak periods when required.

Basic Qualifications: At least 2+ years of customer service, call center, or comparable customer-facing experience. Strong written and verbal communication skills. Demonstrated ability to troubleshoot issues, research information, and identify practical solutions. Strong organizational skills and the ability to prioritize multiple time-sensitive tasks. Comfort working in a fast-paced, high-volume environment with changing priorities. Ability to follow established procedures, manage workload expectations, and communicate effectively with multiple stakeholders.

Preferred Qualifications: Experience in transportation, logistics, supply chain, freight coordination, or carrier operations. Experience supporting drivers, carriers, vendors, or business customers. Familiarity with shipment tracking, transportation management systems, logistics workflows, or operational dashboards. Experience monitoring service levels, delivery performance, delays, or operational metrics. Ability to analyze information from multiple sources, identify trends, and communicate findings. Experience working in a contact center, operations control tower, dispatch environment, or other time-sensitive support function. A Day in the LifeAs a Transportation Specialist, you will help maintain the flow of freight throughout Amazon’s transportation network. You will monitor shipments, respond to incoming requests, investigate disruptions, and coordinate with the appropriate teams to get shipments back on track. Your day may involve researching a delayed load, assisting a driver with an over-the-road issue, coordinating with a carrier or rail partner, escalating an operational exception, or gathering data to understand a recurring transportation problem. Priorities can change quickly, so success requires sound judgment, clear communication, and a strong sense of ownership. This role offers exposure to transportation operations at scale and the opportunity to contribute directly to shipment reliability and customer experience. Work Environment and Schedule

Location: Tempe, Arizona.

Work arrangement: 100% onsite in a high-volume operations environment. Assignment duration: Initial 3-month contract, with the possibility of extension or conversion based on business needs and eligibility. Training: Approximately one week of initial training through shadowing and self-directed learning. Parking: Free onsite parking.

Schedule: Assigned shift with set start and end times and scheduled breaks and meal periods.

Overtime: May include significant overtime during designated peak periods, workload surges, or weather-related disruptions. Call monitoring: Calls may be monitored and recorded for training and compliance purposes. Why Join This Team? Gain hands-on experience supporting a large-scale transportation and supply chain network. Develop valuable skills in logistics operations, disruption management, carrier support, and data-driven problem-solving. Work with a broad network of transportation partners and cross-functional teams. Contribute directly to shipment performance, operational reliability, and customer experience. Explore potential longer-term opportunities, subject to business needs and eligibility.

Amazon Leadership Principles: Successful candidates will demonstrate Customer Obsession by prioritizing the needs of drivers, carriers, and other stakeholders, and Bias for Action by responding quickly to disruptions, taking ownership of issues, and working toward effective resolutions. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Amazon. The pay range that Tundra in good faith reasonably expects to pay for this position is $20/hour - $25/hour. Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child Benefit. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.