Residential Service Manager Responsible for overseeing residents in a clinically managed low-intensity residential service setting, maintaining a therapeutic drug free environment following rules and regulations of F&CS and Ohio MHAS, and COA standards, crisis intervention, and consultation/reporting with/to supervisor(s). The position also requires the development of knowledge and skills in the areas of community support, discharge planning, substance use issues, and the field of community services to individuals with substance use disorders. The position requires the ability to respond appropriately to crisis or emergency situations, including at least basic training crisis intervention.
Supervisor: Clinical Supervisor
Essential Responsibilities:
Resident Monitor:
Maintain sober living environment, and promote recovery skills while presenting a caring, compassionate attitude.
Provide crisis intervention/de-escalation when needed consulting with supervisor/house manager.
Establish trusting relationship with clients while modeling awareness and behavior needed for growth and development of clients; displaying knowledge of the therapeutic importance of maintaining appropriate boundaries.
Monitor participants' use of services/treatment, and impact on independence.
Provide accurate shift reports on a daily basis.
Participates in team planning, case reviews, and program goal achievement.
Attend agency and training meetings as requested.
Comply with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
Fulfill other duties as assigned.
CDCA:Evaluate client needs for services in regard to appropriateness of request, urgency and recommended action, and facilitates all necessary referrals.
Conduct and write drug and alcohol screenings according to Family and Community Services policies and procedures in order to assess the nature of the problem.
Develop and implement Individual Service Plans with the client based upon the findings of the diagnostic assessment.
Provides community education and awareness to the community and community partner organizations.
Provide treatment services to clients through individual, group, and/or family methods according to current professional standards of care.
Review and update ISPs and progress on a scheduled basis to insure continued provision of proper and necessary services, and modify the plan of treatment when appropriate.
Enter and maintain daily schedule into computer as required.
At a minimum, achieve and maintain the Agency's established productivity standards.
Make referrals to other services within the community and within the Agency as indicated.
Attend and participate in staff meetings, in-service training, supervision, various committees as assigned including Performance Improvement, workshops, and other meetings to receive information and instructions as well as to remain current and accurate on procedures, policies, and techniques.
Consult, collaborate, and communicate in a timely and accurate manner all client-related issues and concerns internally to Family and Community Services Staff and externally to other agency service providers, schools, law enforcement agencies, courts, etc. in the provision of services to clients and to the community to ensure coordination of care.
Complete all documentation, including consumer outcomes, in a legible and timely manner according to the policies of Family and Community Services and the Ohio Department of Mental Health and provide necessary data for statistical and billing purposes.
Maintain effective working relationships with co-workers and make every attempt to resolve work-related difficulties with the co-worker in a timely fashion.
Communicate all concerns and questions regarding the program functioning and client care to the immediate supervisor.
Maintain current knowledge of all applicable Family and Community Services policies and procedures and function according to these standards.
Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
Other duties as assigned.
Requirements
Minimum Qualifications:- Chemical Dependency Counselor Assistant Licensure required.
- The CDCA is required to have the following skills: clinical interview methods; individual, and group therapy methods.
- Ability to develop and implement treatment plans.
- Skills in crisis intervention and emergency services.
- Specialized knowledge of the substance use field.
- The ability to communicate effectively verbally and in writing.
- De-escalation skills.
- The ability to establish and maintain clinically effective relationships with clients.
- Ability to meet agency requirements for criminal background check.
- Must possess a valid Ohio driver's license in accordance with County policy and must maintain motor vehicle liability insurance, must maintain continuing eligibility under the existing County driver eligibility standards.
- Ability to function as part of an organization by working with others and by adhering to established policies and procedures.
- Minimum Educational/Licensure Requirements:
- Valid Ohio Chemical Dependency Counselor Assistance Licensure.
- Valid State of Ohio drivers license
Minimum Experience Requirements:
Be knowledgeable of and adhere to all pertinent federal, state, and local laws, standards of the Ohio Department of Mental Health, and appropriate professional ethical standards. Two years experience preferred. Compliance: This position requires compliance with AFS' written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation. Failure to comply with AFS' Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS' Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS' Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.
Note:
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
