Product Solution Expert

Responsibilities: Serve as the technical authority and primary escalation point for ONTAP-based cloud storage issues Provide expert analysis, architectural guidance, and recommendations to customers and internal stakeholders Mentor technical support and engineering teams Design, configure, administer, and optimize ONTAP solutions in public cloud environments (storage provisioning, data protection, performance, capacity planning) Develop and implement storage strategies, standards, and best practices aligned with cloud architecture goals Evaluate improvements to storage infrastructure, processes, and security Provide guidance on data protection, disaster recovery, cyber resilience, and business continuity using ONTAP Collaborate with cloud architects and customers to design scalable, secure, highly available, cost-effective ONTAP storage Participate in performance analysis and capacity planning for FSx for ONTAP environments Suggest integration approaches between ONTAP and cloud-native services Stay current with NetApp ONTAP and cloud tech Support on-call rotations for global issues

Key requirements: Bachelor’s degree in computer science, IT, or related field Proven experience as a NetApp ONTAP SME with deep config, admin, troubleshooting, and optimization skills Strong knowledge of storage concepts and protocols (NFS, CIFS, iSCSI) and technologies (RAID, snapshots, replication) Experience providing expert-level support and diagnosing complex storage issues Strong understanding of public cloud infrastructure and major providers (AWS, Azure, GCP, OCI) Proficiency in cloud architecture and ONTAP-based solutions in cloud environments Excellent communication and ability to convey complex tech to diverse stakeholders Team collaboration and multi-priority management Continuous learning mindset and ability to stay updated on ONTAP and cloud technologies Flexibility to work across time zones strong communication collaboration problem-solving NetApp ONTAP expertise NFS/CIFS/iSCSI understanding RAID, snapshots, replication