Network Support Technician I

Location: South Charleston and/or Montgomery as needed, WV

Job Type: Non Classified Staff

Job Number: 441

Division: Operations

Description: The Network Support Technician I assists with the maintenance and support of the college's wired and wireless network infrastructure. This entry-level technical position works under the direction of the IT Director and alongside the IT team. The successful candidate will assist with network equipment installation, connectivity troubleshooting, routine maintenance, documentation, and related technical-support activities. This role is intended for an individual seeking to build practical skills in networking, infrastructure support, and secure IT operations. Occasional evening or weekend work may be required for maintenance, upgrades, or urgent service issues. Salary offer will be commensurate with education and experience.

Examples of Duties: Provide first-line support for wired, wireless, Internet, VPN, and network-access issues. Assist with installing, replacing, labeling, and documenting switches, wireless access points, cabling, patch panels, and related network equipment. Assist with routine network configuration, maintenance, firmware updates, patching, backups, and equipment refreshes under established procedures. Monitor network availability and performance; document findings and escalate complex issues as appropriate. Assist with troubleshooting TCP/IP, DNS, DHCP, VLAN, switch-port, wireless, and VPN connectivity issues. Maintain network diagrams, equipment inventory, IP-address records, rack documentation, and support tickets. Coordinate with IT staff, vendors, service providers, and campus personnel on assigned service requests and deployments. Provide basic support for user accounts, multi-factor authentication, endpoint-security tasks, and network-access requests. Assist with information gathering and documentation during network outages, technology deployments, and security incidents. Provide backup support for common end-user, hardware, software, account, and classroom-technology issues as needed. Follow established IT policies, security practices, change-management procedures, and documentation standards. Ability to obtain and maintain either CompTIA Network+ or Cisco Certified Network Associate (CCNA) certification within one (1) year of hire. Perform other duties as assigned.

Qualifications: RequiredAssociate degree in Information Technology, Computer Networking, Computer Information Systems, Cybersecurity, or a related field; OR an equivalent combination of technical education, certifications, internships, and relevant hands-on IT support experience. Experience troubleshooting computer, connectivity, wireless, account-access, or other technical-support issues through work, internships, coursework, labs, volunteer work, or similar experience. Foundational knowledge of TCP/IP, IP addressing, DNS, DHCP, VLANs, switching, wireless networking, and VPN technologies. Ability to follow procedures, troubleshoot issues methodically, document work, and escalate complex problems appropriately. Strong customer-service, communication, organizational, and problem-solving skills. Ability to work independently on assigned tasks and collaboratively as part of an IT team. Ability to work on-site and travel between College locations as needed.

Preferred: CompTIA Network+, Cisco CCNA, or related coursework/training. Experience with Cisco Meraki switching, wireless, security appliances, or cloud-managed networking tools. Experience with cabling, patch panels, equipment racks, access-point installation, or basic network-equipment support. Experience with Microsoft 365, Active Directory, Entra ID, multi-factor authentication, endpoint support, or help-desk ticketing systems. One year of help desk, desktop support, technical-support, internship, or network-support experience. Familiarity with basic cybersecurity practices and endpoint protection. Experience supporting technology in higher education, K-12, government, or an enterprise environment.

Additional Information: BridgeValley will not accept incomplete applications. Please fill out the application completely, even though the resume may include the same information. Employment is subject to satisfactory results on background check. Copies of transcripts may be sent but originals must be available prior to hire. This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor candidates requiring a visa. BridgeValley Community and Technical College promotes student success, prepares a skilled workforce, and builds tomorrow's leaders by providing access to quality education. BridgeValley Community & Technical College is an Equal Opportunity Employer/Institution and does not discriminate on the basis of race, sex, pregnancy, sexual orientation, age, disability, veteran status, religion, color, ancestry, or national origin in admission, employment, educational programs or activities; nor does it discriminate on the basis of genetic information in employment or employee health benefits. Please contact the Human Resources office at 304-205-6606 if you need assistance or reasonable accommodation in the hiring process.