Position Summary:
We are seeking an experienced Onsite IT Support Specialist to provide hands-on technical support across multiple departments. The ideal candidate will be responsible for maintaining computer hardware, software, networks, Microsoft Servers, VMware, Active Directory and Group Policy, printers, and end-user support while ensuring reliable and secure IT operations.
Key Responsibilities:
End User Support Provide onsite and remote support for staff Troubleshoot hardware, software, and network issues Resolve help desk tickets promptly Support Windows desktops and laptops Assist users with Microsoft Office and Microsoft 365 applications Hardware Management Configure and deploy computers, laptops, servers Install and maintain printers and scanners Manage equipment inventory Coordinate warranty and vendor repairs Network Support Troubleshoot Wi-Fi and network connectivity issues Support switches, firewalls, and internet connections Support DHCP, DNS, and Terminal Servers Work with external vendors as needed Microsoft 365 Administration Create and manage user accounts Manage email, Teams, OneDrive, and SharePoint access Handle onboarding and offboarding processes Maintain security groups and permissions Documentation Maintain IT documentation Document systems and procedures Track assets and licenses Required Qualifications 3 5+ years of IT support experience Strong knowledge of Windows 10/11 Strong knowledge of Windows Servers and VMware Fortinet VPN Experience with Microsoft 365 Administration Experience troubleshooting hardware and software issues Understanding of networking fundamentals Experience with printers, scanners Technical Assessment Requirement Candidates selected for an interview will be required to complete a hands-on technical assessment designed to evaluate their ability to perform the essential functions of the position.
Work Location: In person
