If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leaf, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)
Who we are looking for:
ACV Auctions Transportation is looking for an enthusiastic Transportation Administrator who has a knack for cars and wants an opportunity to join a growing company. Transportation is fast-paced and vital to our business; our carrier partners work hard and appreciate super fast payment. This role is responsible for verifying buyer transport orders and achieving the successful resolution of carrier payment inquiries in a timely manner.
Please note the required schedule for this position is Monday-Friday 11:30a-8p.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for ensuring timely payment to our carrier partners
Verify receipt and accuracy of bills of lading (BOL)
Assist carriers with payment inquiries
Communicate the value of working with ACV and why they would want to partner with us.
Convert carriers from check payments to ACH by communicating how much faster it is
Verify all pertinent carrier information is accurately entered into Salesforce
Set proper expectations with carriers regarding how fast we pay
Collect and upload carrier documents to Netsuite and Salesforce
Provide high-quality support to carriers via phone and email as needed
Resolve challenging and complicated payment issues with effective problem solving skills
Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
Other duties as assigned.
What you will need: High School Diploma or equivalent required.
1 year related experience in customer service, transportation, and/or payments operations.
Ability to read, write, speak and understand English.
A reliable self-starter attitude that can thrive in an entrepreneurial environment.
The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
Problem-solving capability.
Able to navigate multiple departments.
Comfort in talking to customers on the phone.
Team Player who willingly accepts change and continuous improvement.
Excellent communication and organizational skills. A sense of urgency and self-motivation.
Familiar with business technology (Microsoft Office Suite), Salesforce a plus.
Our Values:
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation
The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
