Provider Support Specialist – Healthcare NationsBenefits | Plantation, FL | On-site NationsBenefits is seeking a customer-focused Provider Support Specialist to assist healthcare providers and members in a fast-paced, high-volume environment. This role focuses on handling inquiries, resolving issues, educating providers on processes, and ensuring timely follow-through from initial contact through resolution. The ideal candidate will have strong communication skills, healthcare or medical-office experience, and the ability to remain professional while handling a high volume of calls and complex inquiries.
Key Responsibilities:
Handle a high volume of inbound and outbound calls with healthcare providers and members.
Respond to questions and provide accurate, timely solutions.
Resolve provider and member concerns while ensuring proper follow-up through completion.
Educate healthcare providers on processes and procedures, including orders, exchanges, returns, and lost, stolen, or damaged claims.
Communicate professionally through phone, email, fax, and Microsoft Teams.
Send, receive, and maintain required documentation.
Coordinate with internal teams to resolve provider or member issues.
Maintain accurate records and document interactions appropriately.
Protect confidential information and safeguard Protected Health Information (PHI).Work independently while managing multiple priorities in a fast-paced environment.
Qualifications:
High school diploma or equivalent required.
At least 1 year of experience in a customer service, office, telephone-based, medical, or healthcare environment.
Experience handling high-volume calls preferred.
Experience communicating with healthcare providers, medical offices, or members preferred.
Strong written and verbal communication skills.
Strong problem-solving and follow-through skills.
Ability to remain calm and professional with difficult or upset callers.
Quick learner with strong attention to detail.
Comfortable using email, Microsoft Teams, and basic computer systems.
What We’re Looking For:
Someone who is dependable, patient, organized, and able to provide excellent support while managing multiple provider and member inquiries throughout the day.
Work Location: On-site in Plantation, FL.
