Job Summary:
The Director of Housekeeping is responsible for leading all aspects of the Housekeeping and Laundry departments to ensure exceptional cleanliness, operational efficiency, and guest satisfaction throughout the hotel. This position oversees departmental staffing, training, budgeting, inventory management, quality assurance, and compliance with company standards and applicable regulations. Supervisory Responsibilities Recruits, hires, trains, schedules, coaches, and develops Housekeeping and Laundry team members. Conducts performance evaluations and administers corrective action in accordance with company policies. Provides clear direction and promotes a positive, professional, and service-focused work environment. Ensures team members are properly trained in cleaning standards, safety procedures, equipment use, and emergency protocols.
Duties and Responsibilities:
Leads the daily operations of the Housekeeping and Laundry departments, ensuring guest rooms and public areas consistently meet hotel cleanliness and presentation standards.
Assists the Director of Operations with developing and managing the department's annual budget.
Establishes and maintains cost-control systems for labor, linen, cleaning supplies, equipment, and other departmental expenses.
Schedules team members according to established labor standards, forecasted occupancy, business levels, and operational needs.
Maintains guest-room quality in accordance with hotel objectives, brand standards, and the company's CARE Program.
Regularly inspects guest rooms, public areas, restrooms, storage areas, laundry facilities, and other assigned spaces.
Maintains accurate room-status information and communicates updates promptly to the Front Office.
Responds to guest concerns promptly and professionally, taking appropriate action to ensure satisfaction and service recovery.
Maintains established productivity and labor-cost goals while ensuring quality standards are consistently achieved.
Conducts routine inventories of linen, supplies, uniforms, equipment, and other departmental materials.
Orders, receives, and properly stores supplies to maintain adequate inventory levels and prevent unnecessary expenses.
Enforces established procedures for documenting, securing, storing, and returning guest lost-and-found items.
Coordinates departmental projects and ensures assignments are completed accurately, safely, on time, and within budget.
Collaborates with Engineering and other departments to address maintenance needs and ensure guest rooms and public areas remain in excellent condition.
Reviews business records, occupancy forecasts, productivity reports, financial information, and other operational data to support effective decision-making.
Ensures departmental operations comply with applicable laws, safety requirements, company policies, and hotel procedures.
Provides team members with guidance regarding guest and employee safety during fires, severe weather, medical incidents, and other emergencies.
Responds quickly and exercises sound judgment during emergency situations involving hotel assets or the safety of guests and team members.
Maintains accurate departmental records and prepares operational, financial, and performance reports as required.
Participates in hotel meetings and communicates relevant information to the Housekeeping and Laundry teams.
Performs other related duties as assigned.
Required Skills and Abilities:
Excellent leadership, interpersonal, and team-development skills.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities, adapt to changing operational needs, and remain effective during frequent interruptions.
Strong problem-solving, decision-making, and conflict-resolution skills.
Ability to analyze labor, inventory, financial, and operational data.
Proficiency with hotel property management systems and standard business software.
Ability to maintain professionalism and sound judgment in a fast-paced hospitality environment.
Education and Experience:
High school diploma or equivalent is required.
Bachelor's degree in hospitality management, hotel management, business administration, or a related field is preferred.
Previous hotel housekeeping experience is required.
Previous supervisory or leadership experience in Housekeeping, Laundry, or hotel operations is required.
Experience managing departmental budgets, labor costs, inventories, and quality‑assurance standards is preferred.
Physical Requirements:
Ability to stand, walk, and sit for prolonged periods.
Ability to bend, reach, climb stairs, and move throughout guest rooms and public areas to conduct inspections.
Must be able to lift, carry, push, or pull up to 25 pounds at times.
Must be able to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
